SENIOR TELECOMMUNICATIONS SPECIALIST

SENIOR TELECOMMUNICATIONS SPECIALIST

Job Number: 359528

Description

BID/JOB ANNOUNCEMENT

Senior Telecommunications Specialist

Department of Assets, Information and Services and the Chicago Public Library

Chicago Public Library IT Technical Support

Number of Positions: 1

This position is open to the public and all current city employees covered under the City’s Collective Bargaining Agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

The Department of Assets, Information, and Services and the Chicago Public Library are seeking a Senior Telecommunication Specialist to install, monitor, repair and maintain communications systems and equipment and maintain client server connectivity working with integrated operating systems. The successful candidate will be familiar will telephone and data cables, wiring, circuits, digital computers and all related systems and devices.

ESSENTIAL DUTIES

• Oversees and participates in Telecom projects of small-medium scale
• Installs, monitors, and maintains multiple types of teleprocessing systems, equipment, and networks (e.g., voice services, phone equipment, personal computers, Internet, City Intranet, Email accounts, computer and telephone lines, voicemail, auto-attendants, wireless devices, fax servers)
• Troubleshoots system problems (e.g., software, data recovery, repairs to routers, modems, switches, multiplexes, and related teleprocessing and telephone equipment) at various locations due to network outages or system failures
• Develops interoperable systems, ensuring network connectivity and communication between systems
• Performs complex programming changes to Centrex and Voice over IP (VoIP) phone sets
• Adds and removes voice mail boxes, and resets passwords in Enterprise Voice Mail System
• Resets equipment to reconnect users after power and network outages
• Makes repairs on hardware, as required
• Recovers data lost on workstations due to system failures
• Sets up Internet, Intranet, and E-mail accounts
• Configures equipment (e.g., personal computers, network devices) to operate on a network
• Tracks operating problems (e.g., monitoring help desk, maintaining records)
• Recommends systems modifications (e.g., hardware upgrades, software updates, patches, design reconfiguration)
• Prepares various reports on systems status for management (e.g., cost and time quotes, monthly usage, budgets, bill analysis, problem areas, actions taken)
• Assists in training users, Telecommunications Specialists, and other IT technical support staff and reviews the work of staff
• Creates work orders for new lines of service, disconnections, or relocations of existing lines of service
• Maintains inventory in city-wide Telecom Inventory Database
• May monitor staff responding to troubleshooting requests from the help desk to assist users with hardware or software problems
• Installs and sets up personal computers including loading software, drives, and Internet cards, as needed
• Configures, installs, upgrades, replaces, and maintains network switches and routers at all CPL branches
• Provides network connectivity support for all CPL branches and troubleshooting problems related to network and Internet access at all locations
• Installs and supports WIFI Cisco access points
• Provides normal daily field support for all branches include but not limited to closing service tickets, resolving network
• Issues for staff and public PCs, troubleshooting down location branches, setting-up new connections.
• Creates Documents and plans for all installations and equipment inventory.
• Monitors and tests systems for all CPL branches

Additional duties may be required for this position.

Location: 400 South State Street

Days: Monday through Friday

Hours: 8:30 a.m. to 5:00 p.m. (some weekends required)

Salary: $71,280.00/year

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

• Graduation from an accredited college or university with an Associate’s Degree in Computer Science or a directly related field or 60 credit hours in Electronics Technology, plus two years of experience installing, configuring, and maintaining teleprocessing equipment; or certification as a network equipment technician by CISCO, BAY, or other comparable certifying corporations, plus two years of experience installing, configuring, and maintaining teleprocessing equipment; or four years of experience installing, configuring, and maintaining teleprocessing equipment, or an equivalent combination of education, training, and experience.

• A valid State of Illinois driver’s license is required

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Preference will be given to candidates possessing the following: If you have experience in these areas, please note it on your application/resume.

• Bachelor’s degree in a related field
• Previous experience configuring, maintaining and troubleshooting Cisco Catalyst Switches and Routers.
• Previous experience configuring, maintaining and troubleshooting Cisco AIR Wireless
• Working knowledge of TCP/IP and DHCP protocol

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago Department of Human Resources

Lori Lightfoot, Mayor Christopher Owen, Commissioner

Applications for this position will be accepted from August 30, 2022 until 11:59 pm CST on September 13, 2022

Job Posting: Aug 30, 2022, 12:00:00 AM | Closing Date (Period for Applying) – External: Sep 13, 2022, 11:59:00 PM

BU: 01 | Salary: $71,280.00/year Pay Basis:Yearly