SENIOR TELECOMMUNICATIONS SPECIALIST-C.D.A. 2022

SENIOR TELECOMMUNICATIONS SPECIALIST-C.D.A. 2022

Job Number: 370294

Description

SENIOR TELECOMMUNICATIONS SPECIALIST – CDA

BID/JOB ANNOUNCEMENT

These positions are open to the general public and to all current city employees covered under the terms of the City’s collective bargaining agreement with the AMERICAN FEDERATION OF STATE, COUNTY AND MUNICIPAL EMPLOYEES UNION (AFSCME) – Select BU 01.

IF YOU ARE A CURRENT CITY EMPLOYEE AND WANT TO EXERCISE YOUR CONTRACTUAL RIGHTS TO BID, YOU MUST APPLY ON THE BID ONLY SITE AT: www.cityofchicago.org/CAREERS

(Once the website opens, scroll down and click on the button titled “Bid Opportunities.”)

IN ADDITION, YOU MUST CHECK THE BOX ON THE CAREERS APPLICATION TITLED “ALREADY EMPLOYED BY THIS COMPANY”, CORRECTLY ENTER YOUR EMPLOYEE NUMBER, AND SELECT THE CORRECT BARGAINING UNIT. YOU MUST USE THE EMPLOYEE NUMBER FOUND ON THE UPPER LEFT-HAND CORNER OF YOUR PAY CHECK STUB LABELED “PAYEE/EMPLOYEE NUMBER.”

(NO OTHER FORMAT OR SYSTEM CAN BE USED TO GET YOUR EMPLOYEE NUMBER).

FAILURE TO CHECK THE “ALREADY EMPLOYED BY THIS COMPANY” BOX, ENTER YOUR EMPLOYEE NUMBER, AND SELECT THE CORRECT BARGAINING UNIT WILL RESULT IN A REJECTED BID APPLICATION.

Chicago Department of Aviation

Number of Positions: 1 (one)

DUTIES: Oversees and participates in Telecom projects of small-medium scale. Installs, monitors, and maintains multiple types of teleprocessing systems, equipment, and networks (e.g., voice services, phone equipment, personal computers, Internet, City Intranet, Email accounts, computer and telephone lines, voicemail, auto-attendants, wireless devices, fax servers). Troubleshoots system problems (e.g., software, data recovery, repairs to routers, modems, switches, multiplexes, and related teleprocessing and telephone equipment) at various locations due to network outages or system failures. Develops interoperable systems, ensuring network connectivity and communication between systems. Performs complex programming changes to Centrex and Voice over IP (VoIP) phone sets. Adds and removes voice mail boxes, and resets passwords in Enterprise Voice Mail System. Resets equipment to reconnect users after power and network outages. Makes repairs on hardware, as required. Recovers data lost on workstations due to system failures. Configures equipment (e.g., personal computers, network devices) to operate on a network. Tracks operating problems (e.g., monitoring help desk, maintaining records). Recommends systems modifications (e.g., hardware upgrades, software updates, patches, design reconfiguration). Prepares various reports on systems status for management (e.g., cost and time quotes, monthly usage, budgets, bill analysis, problem areas, actions taken). Assists in training users, Telecommunications Specialists, and other IT technical support staff and reviews the work of staff. Creates work orders for new lines of service, disconnections or relocations of existing lines of service. Maintains inventory in city-wide Telecom Inventory Database. May monitor staff responding to troubleshooting requests from the help desk to assist users with hardware or software problems. Performs Monthly Billing audits and reconciliation of billed accounts for Wireless and land lines services to make sure all lines are billed accurately and in accordance too current contractual rates. Installs, configures, and deploys Mobile devices to include hotspots, tablets, cell phones, and third-party device Sim cards in accordance with Departmental policies and COC directives. Configures and maintains Department Mobile Device Management (MDM)software from Various vendors to execute deployments and security updates on all departmental Mobile equipment. Must be able to proficiently execute and work with different IOS and Android software versions and platforms. Performs other related duties as required.

LOCATION: Chicago Department of Aviation, O’Hare International Airport, ADMINISTRATION BUILDING (traveling between sites required)

HOURS: 8:00am – 4:00pm (could be on call 24/7/365)

DAYS: Monday – Friday (FLEXIBLE SCHEDULE)

The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA) and PASS a DRUG TEST

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with an Associate’s Degree in Computer Science or a directly related field or 60 credit hours in Electronics Technology, plus two years of experience installing, configuring, and maintaining teleprocessing equipment; or certification as a network equipment technician by CISCO, BAY, or other comparable certifying corporations, plus two years of experience installing, configuring, and maintaining teleprocessing equipment; or four years of experience installing, configuring, and maintaining teleprocessing equipment, or an equivalent combination of education, training, and experience.

Licensure, Certification, or Other Qualifications

A valid State of Illinois driver’s license is required

The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA) and PASS a DRUG TEST

Disclaimer – “Accredited” means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.

Education & Employment Verification – Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable.

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview AND take a skills assessment exercise as part of the Interview. The interviewed Bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected by SENIORITY order and according to the CBA rules. The interviewed NON-Bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

VETERANS PREFERENCE: The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering “yes” or “no” to the question on the online application that asks, “Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?” In addition, you must attach documentation to verify your military service. For Veterans, you must attach a copy of your DD214 to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationery stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationery verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.

Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applicants will be accepted.

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

City of Chicago is an Equal Opportunity/Military Friendly Employer

The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA) and PASS a DRUG TEST

City of Chicago Department of Human Resources

Lori E. Lightfoot, Mayor Christopher Owen, Commissioner

Please note, all positions with the City of Chicago close promptly at 11:59pm C.S.T. Applications for this position will be accepted until 11:59p.m. C.S.T. on December 1st, 2022. No exceptions will be made.

Job Posting: Nov 18, 2022, 12:00:00 AM | Closing Date (Period for Applying) – External: Dec 1, 2022, 11:59:00 PM

BU: 01 | Salary: $71,280.00 ANNUALLY Pay Basis:Yearly