Pace University
The Senior Telecommunications Specialist is responsible for deploying, supporting, troubleshooting, repairing, and upgrading Voice, Data, Cable TV, and Wireless infrastructure and applications. The specialist should have a working knowledge of Cisco VoIP phone systems, voicemail systems, call center, switchboard and related third party applications, as well as Service Provider connections, and protocols. The specialist will be responsible for the supervision of other Telecommunications engineers, technicians, and student aides, including day-to-day operations, ticket/work assignment, and on call after hours support scheduling. The specialist should be familiar with techniques for working with copper, coax, and fiber cables, including installation, terminations, and testing. The specialist should also have supervisory experience in an IT role.
This position is responsible for supervising the maintenance and upgrades of a Cisco VoIP phone system, related applications, including troubleshooting and repair of Voice, Data, CATV, Video, and Wireless network issues that may arise as well as supervising Telecommunications staff and their daily activities.
Position Duties
- Install, troubleshoot, repair, and maintain Voice, Data, CATV, Video, and Wireless communication equipment on all campuses. Including equipment such as VoIP/analog telephones, conference phones, fax machines, modems, credit card machines, alarms, emergency phones, PSTN circuits, Cable TV equipment, Wireless Access Points, and Data Switches.
- Supervise day-to-day operations of the Telecommunications department.
- Maintains rapport with departmental leads and end users by regularly attending meetings listening, answering questions, proactively offering solutions, and resolving concerns.
- Prepare and gather necessary information for departmental adds, moves, or changes. Review architectural drawings and plans as it relates to Telecommunications services.
- Access, assign and resolve Help Desk work orders. Escalate to manufacturers and vendors as needed.
- Maintain and update database of user records, system documentation and diagrams.
- Maintain ongoing knowledge of all Voice, Data, CATV, Video, and Wireless communication hardware and software.
- Assist vendors when installing and field-testing equipment at all remote sites.
- Monitor the status of the routers, servers, PSTN circuits, and IP trunks daily to ensure that the systems are up and running without errors or alarm indications.
- Research, evaluate, test and benchmark new communication equipment before installation.
- Maintain parts and equipment inventory.
- Performs other such duties as may be assigned from time to time.
Position Qualifications
- Bachelors Degree in Computer Science or related technical field and/or at least 5 years experience in the voice or data communication environment.
- Familiar with Personal Computer operating systems and software application deployment and troubleshooting.
- Demonstrate experience with Voice, Data, CATV, Video, and Wireless network administration, troubleshooting, and support concepts.
- Demonstrate experience with Cisco phone, voice mail systems, and associated applications.
- Familiarity with routers and switches.
- Maintain ongoing knowledge of current and emerging related technologies through educational opportunities, attending seminars and reading technical publications.
- Knowledge of T1, SIP, TDM PRI, and LAN/WAN connection types and protocols.
Work Hours
Monday – Friday – 9am – 5pm
Minimum Annual Salary Or Hourly Wage
Maximum Annual Salary Or Hourly Wage
Posting Detail Information
Posting Number
S01501P
Job Open Date
07/08/2022
Job Close Date
07/25/2022
Open Until Filled
No
Special Instructions to Applicant
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
AA/EEO Statement
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Annual Security Report Notice
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.
Benefits Offered
http://www.pace.edu/human-resources/compensation-benefits/prospective-full-time-employee
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