Alberta Health Services
Your Opportunity:
The Senior Voice Systems Analyst is part of a highly important team responsible for the design, development, and delivery of telephony infrastructure for the healthcare environment. Your experience in the telecommunications industry will provide you with the knowledge necessary to work closely with project teams and telecommunication vendors to design, review, and implement telecommunication solutions necessary to meet end user requirements for Alberta Health Services.
Description:
The Senior Voice Systems Analyst Casual position assists projects of varying complexity. This senior position participates in all Telecommunications Infrastructure related activities to achieve defined business goals and objectives of IT Technology Services – Unified Communications Services. In this position, you will be instrumental in assisting in the development and enforcement of telecommunication policies and procedures, as well as provide technical information to various user groups within Alberta Health Services. The Primary responsibilities of this casual position will be: • Participate in the implementation of Telecom infrastructure related projects • Establish and manage effective positive relationships with end user department leads, vendors, and IT associates • Provide visibility and transparency to timely and accurate information relating to AHS initiatives, resource allocation/capacity, and project health indicators. • Assists with telecommunication services incident resolution.
- Classification: IT Infrastructure Services 4
- Union: Exempt
- Unit and Program: Information Technology
- Primary Location: Quarry Crossing
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Negotiable Location: Within Central Zone
- Employee Class: Casual/Relief
- FTE: 0.00
- Posting End Date: 29-NOV-2022
- Date Available: 03-JAN-2023
- Hours per Shift: Varies
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $34.52
- Maximum Salary: $59.20
- Vehicle Requirement: Driver’s License, Vehicle Required
Required Qualifications:
Post-secondary degree, Telecommunications/IT Technology degree/diploma, or equivalent. 15+ years of telecommunications industry-related experience in a large, complex, multi-vendor environment. Expert level knowledge telecommunications systems at the Enterprise level. Strong working level knowledge of Cisco IP Telephony technology, principles, tools and methodologies. Strong working level knowledge of Avaya architecture and infrastructure. Working knowledge of telecommunications related applications, architecture and design, including both on-premises and hosted. deployments. Understanding of networks, network security, servers and end-user devices.
Additional Required Qualifications:
Extensive people-management experience: leadership, communication, negotiation, and problem solving at minimum. Expertise in Microsoft Office Suite Familiarity with architectural drawings Familiarity with NEC and Mitel telecommunications systems is an asset
Preferred Qualifications:
Experience in a health services or public sector environment is desirable Knowledge and/or experience with ITIL standard practices
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