Service Delivery/Project Coordinator-Telecommunications

Service Delivery Project Coordinator

OneNet Global in Minneapolis, MN, USA

Compensation: $60,000 – $64,000 Base + excellent bonus

Benefits Offered: 401K, Medical, Dental, Life, Vision, Cell, Fitness and more

Employment Type: Full-Time

Why Work Here?

“We offer competitive salary, incentives, generous bonuses, a fun working environment, training & support & advancement opportunities”

We are seeking a Service Delivery Project Coordinator to join our remarkable team! You will have the opportunity to provide cutting-edge solutions utilizing a diverse portfolio of technology products and services to change the way businesses connect.

As a Service Delivery Project Coordinator at OneNet Global you will:

• Place and ensure completion of carrier orders to include tracking, scheduling, updating systems and communicating with all internal and external parties.
• Monitor Project Management and Order/Provisioning queues and shared Outlook mailboxes, assigning orders and projects to self as needed
• Ensure Omnia 360 Opportunities/Orders/Accounts have correct information: including signed contract/MSA/Project addendum-update as necessary
• Complete to billing orders and services; ensure any changes made during project lifecycle are updated and recorded; ensure cost and margins are complete
• Confirm requests have appropriate quotes to support product orders within standards
• Verify pricing is within standards and that correct margins apply, or appropriate approvals are received for less than standard margin
• Create/monitor requests to vendors within order – update all provisioning fields/tasks as needed, through order lifecycle
• Document all circuit information including IP assignments within Omnia 360 or FM while working with Service Delivery Project Manager and Engineers
• Set follow ups to ensure proper intervals are being met by all parties – track and escalate as needed to supervisor or appropriate resource(s)
• Communicate updates on milestones as needed with Service Delivery Project Manager and/or customer – this may include BEA/ROE needs, FOC dates, etc.
• Complete/submit all documents needed for circuit/service delivery with vendors – may include LOA/BEA or ROE, Porting, ASR/LSR
• Develop and maintain in-depth knowledge of products and service offerings of the company and how they relate to our clients’ needs and vendors
• Review/scrub signed Service Orders & create project if needed in coordination with Quoting & Pricing Specialist
• Manage execution of project and communication with Clients/Vendors/Sales and Operations Teams
• Schedule and host internal kickoff call, weekly and ad hoc project calls as needed
• Update project plan and communicate updates to project team
• Send Project Status Reports to customers and, as applicable, vendors
• Achieve and maintain a positive rapport with clients to give them exceptional service
• Perform other duties as needed

Basic Qualifications:

• BA/BS college degree preferred
• Strong organizational, self-management and prioritizing skills
• Proven communication skills dealing internally with staff and externally with carriers and clients
• Ability to work independently and on a team
• Deadline and detail-oriented
• Familiarity with CRM platforms, Microsoft, technology and working in systems
• Experience in partnering with clients/vendors/internal teams to develop solutions that solve business challenges and adds value

Preferred Qualifications:

• Confident personality that enables presenting our service and plan while building outstanding customer relationships
• Achievement and process driven
• Familiarity with telecom industry

About OneNet Global:

We are a managed telecom company, specializing in custom crafted solutions for our clients. We work hard to understand their needs today and plan for tomorrow, to develop a strategy that addresses their present and future. Each solution is different based on individual needs, and from install to support, we are by our client’s side, strategizing, planning, and preparing.

Job Type: Full-time

Pay: $60,000.00 – $64,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow CDC and State mandates for COVID-19. Work areas are all 6 feet apart, sanitizers and wipes are available as are many touch free options.

Ability to commute/relocate:

• Minneapolis, MN 55439: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How familiar are you with CRM platforms, Microsoft and technology?

Education:

• Bachelor’s (Required)

Language:

• English (Required)

Work Location: One location