Wipro Limited
Overview:
Service Desk PC NOC Specialist
Information Technology Department
JOB SUMMARY:
Responsible for providing technical support on all PC, network and telecommunications systems, requiring technical expertise across multiple skills sets to address and resolve customer issues in an acceptable timeframe.
ESSENTIAL JOB FUNCTIONS:
1. Provide technical support to internal and external customers needing assistance with software, hardware, and other IT related service/support requests.
OTHER JOB DUTIES:
Perform other duties as assigned.
JOB STANDARDS:
Experience:
ESSENTIAL SKILLS & QUALIFICATIONS:
Service Desk PC NOC Specialist
Information Technology Department
JOB SUMMARY:
Responsible for providing technical support on all PC, network and telecommunications systems, requiring technical expertise across multiple skills sets to address and resolve customer issues in an acceptable timeframe.
ESSENTIAL JOB FUNCTIONS:
1. Provide technical support to internal and external customers needing assistance with software, hardware, and other IT related service/support requests.
- Triage tickets from various communications channels (e.g., via phone, e-mail, instant message, and) to ensure service desk operates efficiently.
- Ensure tickets assigned are worked promptly, meeting or exceeding defined SLA requirements. Responsible for assessing service requests, adjusting ticket priority and categorization accordingly. Ensure tickets are properly documented and logged.
- Responsible to research, investigate, and provide solutions, or work-around to end user. Escalate issues as needed.
- Assist as needed in the creation and maintenance of standard operating procedures and customer service guidelines relating to the service desk.
- Provide general training in the use of various hardware or software packages.
- Perform a variety of tasks and assists with special projects as assigned.
- Regular attendance and punctuality.
OTHER JOB DUTIES:
Perform other duties as assigned.
JOB STANDARDS:
Experience:
Two years of experience in related field preferred.
ESSENTIAL SKILLS & QUALIFICATIONS:
- Ability to communicate effectively and professionally both orally and in writing.
- Service-oriented mentality, providing excellent customer service.
- Strong analytical and decision-making skills.
- Technical skills in support of Windows operating systems.
- Technical skills in troubleshooting OS, network and application issues.
- Knowledge of Microsoft operating systems.
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.