Service Technician

Applied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. Our primary goal is to provide our customers with the highest degree of customer satisfaction in all aspects of our business.

We are seeking a Service Technician responsible for overseeing and maintaining the processes, workflow and day-to-day service technician tasks within the Service department. In this role, you will possess a high degree of independent judgment and enjoy operating with little or no supervision while ensuring the continued growth in Service revenue and customer satisfaction.

The responsibilities and duties include; but are not limited to:

• Perform maintenance and repairs, without supervision, in-house (bench) or onsite (field), to all Audio / Visual and Broadcast equipment in a highly skilled, safe and professional manner. Ensuring a positive customer experience.
• Execute, and complete all assigned work orders ensuring consistency with company strategy, commitments and goals.
• Maintain all paperwork assigned in a timely manor by completing all detailed notes on a work orders assigned, submitting time and labour used, updating as built drawings, and accounting for all materials used.
• Maintain a clean and safe work area, adhere to all safety policies and procedures
• Maintain any assigned service vehicle in a clean and professional manner to ensure the vehicle is properly maintained.
• Maintain positive customer relations through professional interactions with customers
• Provide customer phone or email support and training as necessary.
• Provide technical support to the sales staff as required
• Provide frequent and timely communications to the client, service coordinator or direct supervisor.
• When necessary and without supervision, accurately order needed parts using reference material as required, including communication with all necessary vendors and suppliers
• Actively participate in professional development and maintain knowledge of current and new technology offered by Applied Electronics Ltd
• Promotes all Health and Safety policies and procedures. Must take all necessary measures to ensure their health and safety at work and that of staff and subcontractors under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures
• Assists with installation projects, special projects, and performs all other duties as required.

Requirements / Qualifications:

Academic Training:

• Post-secondary education from a recognized institution in Electronics, Broadcast, Telecom or other industry-related programs
• CTS Certification (CTS-I Preferred)
• BICSI Certification (RCDD Preferred)
• Knowledge of basic networking (Preferred: IP Network Certifications and CTS-D industry certification.)
• Familiarity with, but not limited to:
• Crestron, AMX, Extron, etc.
• Biamp, Clearone, BSS, Cisco, etc.

Work Experience:

• Minimum 5 years of related or direct industry experience

Specific Competencies:

• Must possess a valid driver’s license with acceptable driving record
• Practical knowledge of industry best practices related to wiring, rack dressing and termination
• Proven knowledge of installation techniques
• Proficient in reading and interpreting system design schematics and electrical / mechanical / architectural drawings
• Excellent interpersonal, oral and written communication skills
• Able to establish positive working relationships with others.
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights, weekends, holidays and be on-call as necessary, based on the changing priorities of the department
• Knowledge of Microsoft Office products including Outlook, Excel and Word
• Experience in Crestron, Extron and AMX is a plus
• Ability to perform minor DSP / Control System changes & uploads
• Work effectively without supervision.
• Ability to work at heights
• The ability to achieve high level security clearance
• Able to travel domestically and internationally with no restrictions

Applied Electronics is an Essential Service Provider of media & communications technology. We have modified operations with protective measures in place to keep our employees safe while we cautiously operate to support other essential service businesses.

Please note that Applied Electronics will, upon request, provide accommodations for disabilities to support your participation in all aspects of our recruitment process.

While we thank all candidates who apply, only those whom best match the above criteria will be contacted. No phone calls, please.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

COVID-19 considerations:
Applied Electronics is an Essential Service Provider of media & communications technology. We have modified operations with protective measures in place to keep our employees safe while we cautiously operate to support other essential service businesses.

Experience:

• Electronics, Broadcast, Telecom: 5 years (preferred)
• Crestron, AMX, Extron: 5 years (preferred)
• Biamp, Clearone, BSS, Cisco: 5 years (preferred)

Licence/Certification:

• CTS-I (preferred)
• BICSI Certification (preferred)
• IP Network Certification (preferred)
• Driver’s license (preferred)