Small Business Manager Of Account Management – Georgia Or Telecommute

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

The Manager of Account Management is responsible for the management of the account management staff and will include monitoring personal production, effectiveness, profitability, and process for existing accounts of Small Business customers. This Small Business market has customers employing from 2-99 employees.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manages the account management and/or the account service functions
• Manages to retention strategy and growth for existing business
• Responsible for account management effectiveness in Small Business
• Recruits, trains, and coaches the account management staff
• Coordinate and influence superior customer service delivery by developing and maintaining strong intercompany relationships
• Forges relationships with key customers and consultants; acts as main contact for UnitedHealthcare
• Develop and monitor client financial performance including renewal planning, negotiation and profitability levels
• Consistently exceeds objectives for profitability and persistency
• Secure new business through marketing and effective product and service expansion
• Recognized as a subject matter expert for products, service and technology aspects
• Demonstrate marketing and technical expertise through: Client, broker and consultant meetings. Assessment of approach, resources, and contacts needed to complete RFP’s

Business Savvy

• Understands complex concepts and situations presented by the business environment
• Quickly assesses roadblocks to retention strategies and selects the appropriate solution
• Possesses very strong consultative skills

Impact of Decisions

• Influences business by developing an effective account management team
• Decisions made effect the profitability of the business segment
• Product Knowledge
• Knows products sold in their market
• Clearly explains the difference between products
• Selects the correct product for the customer’s situation
• Makes recommendations for changes and can train others on skills

Project Management and Organizational Skills

• Leads teams in any project related to the selling environment
• Gives directions and brings the project to fruition
• Develops work plans to effectively manage projects
• Translates business strategies and tactics into clear objectives

Relationship Building and Influence

• Builds internal networks and consensus to shape decisions of middle-to-upper management
• Builds and maintains positive, constructive working relationships with senior levels as well as internal and external customers

Strategic Vision

• Understands company’s vision and mission linked to direct application of methods and plans to accomplish account management strategy
• Rationalizes directives to accomplish day-to-day activity in a way that minimizes disruption to our customers
• Implements strategy and leads team to accomplish objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• 3+ years of account management experience
• Sales insurance license must be maintained as required by state law
• Proven track record in results-oriented account management and sales/service environment
• Demonstrates expertise in account management and is knowledgeable of a full range of products
• Customer-focused; able to work with employers, consumers, consultants, brokers
• Maintains a valid driver’s license; travel as required
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Bachelor’s degree
• 3+ years of supervisory experience, working with account management staff in a sales environment
• 3+ years of account management experience in the insurance industry

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we’re presented with an opportunity to make a difference on a scale we couldn’t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you’ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You’ll help write the next chapter in the history of health care. And you’ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.