Soporte TéCnico – Remoto – Turno Tarde/Noche

Job Summary

United Latino Students Association, is currently hiring on a vacant job post of Soporte TéCnico – Remoto – Turno Tarde/Noche based in Buenos Aires Buenos Aires Province Argentina. Please read the job detail carefully before applying.

Job Title: Soporte TéCnico – Remoto – Turno Tarde/Noche
Company Name: United Latino Students Association
Job Type: Full Time
Job Location: Buenos Aires Buenos Aires Province Argentina
Salary:
Job Link Expiry: 2023-01-03
Posted on: jobsintelecom.net

Job Detail

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About This Role

Horarios disponibles:

Dom Jue14:0023:00

MarSab15:0000:00

MarSab15:0000:00

Dom Jue15:3000:30

MarSab17:0002:00

LunVie23:0006:00

JueLun23:0006:00

VieMar23:0006:00

VieMar23:3006:30

What You’ll Do

PERFIL N1 (SLAD/NOLAD)

Atención de llamadas entrantes, análisis de errores y toma de decisiones.

Gestión de incidentes vía Portal Web.

Documentación de los incidentes con datos básicos y relevantes.

Resolver/Escalar los incidentes Resolubles/No Resolubles en primer nivel.

Asistencia proactiva para evitar o reducir la recurrencia de problemas

Detectar y gestionar casos masivos.

Who you are

Conocimiento en reparación de PC, Windows y otros sistemas operativos, exploradores de internet, Herramientas de office, telecomunicaciones, impresoras, monitores y experiencia en administración de bases de datos.

Capacidad de analizar y resolver eficazmente inconvenientes técnicos (relacionados a hw y sw).

Experiencia mínima de 6 meses en mesa de ayuda con atención telefónica

Excelente capacidad y agilidad en la comunicación oral y escrita para registro de incidentes en herramientas de gestión

Asistencia proactiva para evitar o reducir la recurrencia de problemas

Agilidad y predisposición para adquirir nuevos conocimientos y adaptarse a cambios

Titulo Secundario completo

Valoraremos candidatos con estudios relacionados a informática/sistemas/programación y manejo de SQL.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific
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