Sr Business Process Analyst (Telecommuting)

We offer remote work opportunities (WA, WI, OR, AZ, NV, MT, WY, ID, UT, CO, NM, TX, AK, HI, DC/VA, SC, NC and SD only)

Are you our next Sr. Business Process Analyst?

The Senior Business Process Analyst provides expertise in gathering business rules, developing process design, and implementation of process solutions. The position collaborates with relevant departments to design process flows, create process change documentation, validates process change is in alignment with TriWest business needs and Veteran’s Administration’s Healthcare requirements. Facilitates meetings, identifies, collects, organizes and prioritizes process requirements and business processes changes to meet business requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change and technology application.

**Veterans, Reservists, Guardsmen, and military family members are encouraged to apply**

Education & Experience

Are you qualified?

Required

• Bachelor’s degree in Business or a related field or equivalent experience
• 3+ years in a Business Analyst role or related Process Improvement experience.
• Experience with driving moderate to complex projects
• Experience with process flow documentation and design
• Intermediate to advanced Excel and Visio skills

Preferred

• 2+ years’ experience in a healthcare or call center environment
• Experience in Tableau and SQL or other data management tools/languages
• PMP certification

Key Responsibilities

TriWest Sr. Business Process Analyst:

• Performs as a key member of business operations improvement team utilizing expert process improvement skills and strong understanding of business functions.
• lead project team assignments of moderate to complex scope requiring expert technical skills and good understanding of business functions. Coaches, mentors and trains project team members.
• Responds under short turnaround times to process change requests and answers detailed questions on existing processes.
• Identifies opportunities for potential ROI benefits through process designs.
• Reviews existing processes and identifies opportunities for process improvements.
• Effectively educates colleagues and/or leadership on correct operational processes.
• Develops, delivers and maintains quality business process solutions to support short/long term business goals.
• Recommends creative and innovative process solutions to business for technical problems.
• Analyzes and identifies core business processes for application design.
• Communicates issues openly, honestly, and timely with peers, management and leadership.
• Prepare and present new initiatives to senior leadership to help obtain process change approval.
• work with vendors to implement process solutions via software solutions.
• Participates in the definition, implementation, and execution of best-practices.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills: Understanding of system/process engineering concepts ability to fully understand business functions and need, priorities, processes and emerging technology issues.

Taking Care of Our Nation’s Veterans.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996. For more information about TriWest, please explore our website at www.triwest.com.

More about working at TriWest Healthcare Alliance

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, dental and vision coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Education Reimbursement
• Paid Volunteer Time

TriWest Healthcare Alliance is an equal employment opportunity employer. All qualified applicants are considered for employment, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic made unlawful by applicable federal, state, or local laws.

Are you ready to make a difference in the lives of our nation’s heroes?