Sr Consultant – Network Engineer – Cisco Ucm Uccx Lan&Wan – Guernsey (Channel Islands)

Job Title: Senior Consultant

Work Location: Guernsey ( Channel of Islands, UK)

Technical Skills: Cisco UCM, UCCX, LAN & WAN networks

We consider candidates based out Channel Islands or the UK who are willing to relocate to the Guernsey location

Job Description

Telecom Voice & Network Experience

• Cisco UCM – Unified Communication Manager administration, configuration, troubleshooting
• Hands on experience on Call Flow configuration (UCM & UCCX), adding new Cisco Sites, Patch management, Migration of Call manager
• Extension mapping for Variant call recording, Checking variant recording status
• Experience in LAN and WAN technologies, traffic analysis, capacity planning, modeling, problem resolution A wide knowledge of IT hardware, software, operations and networks; and

An in-depth understanding of service management techniques, including change management, incident management, Data Centre Operations and configuration management.

• The Voice & Network Technician is responsible for supporting all Voice, Network and Audio Visual environments including Voice recording, automated fax solutions and telecoms circuits.
• Crisis response and recovery;
• A track record of delivering complex programmes and projects;
• Ensure availability of Telecoms Services with resilience and contingency.
• To prioritise, schedule and manage Telecoms services.
• Provide Support to the IT Technical Specialist & Telecoms team, including strategy, technical design, implementation and support documentation.
• Maintains services through 24/7 support