Sr. Manager, Sales Deployment

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary Responsible for coordinating and managing the development, implementation, maintenance, and support of deployment and user education activities for Comcast Business (CB) Sales Operations. Collaborates with Comcast Business organizations to gain alignment and deployment/user education execution to ensure sales professionals are prepared for new initiatives and/or change management initiatives. This role is responsible for deployment activities across all CB Sales channels. Contributes to deployment, communications, and user education strategy development.

Job Description

This position will be in office Tuesdays, Wednesdays and Thursdays.

Core Responsibilities

Manage sales deployment efforts associated within the Comcast Business Sales Operations organization with a deep understanding of the sales professionals impacted by these efforts.

Partner with stakeholders such as Comcast Business Division and Regional Leadership, ULearn, Marketing/Sales Enablement, and Change Management teams to maximize deployment, communication, and training plans to gain overall adoption and sales productivity.

Collaborate with Sales Operations subject matter experts to understand sales team process enhancements and business impacts, that will drive effective end user content (communications, user guides, training content, etc.).

Manage the maintenance of end user content in sales enablement, communications tools, and training tools (i.e., mySource articles, pages, resource documents, sales eBooks, videos, etc.).

Proactively develop initiatives that drive revenue, give back selling time to Sales and improve the overall customer experience.

Approaches projects with a sales view but understands service delivery and customer impacts to the overall business

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Other duties and responsibilities as assigned.

Qualifications

Bachelors Degree or Equivalent Generally requires 5-10 years related experience

Requirements

5+ years leading cross functional/matrix project teams in successful completion of national deployment of application/tools/process design to a sales organization

Business to Business Sales or Sales Support experience, preferably in Telecom industry

Proven ability to drive execution and results

Proven success in leading a project from inception to delivery

Ability to effectively and comfortably prioritize and multi-task, while applying flexibility in a fast-changing environment

Solid teamwork and relationship building skills

Technical aptitude to understand IT development initiatives and impacts

Self-starter/self-directed

Attention to detail

Excellent written communication and presentation skills

Proficient in Microsoft Teams, Outlook, Excel, PowerPoint, and Word

General understanding of Salesforce, MS Dynamics, and Comcast Business Sales systems/tools

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team – make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what’s right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:
Pay Range: This job can be performed in Denver Campus, with a Pay Range of $116,100.43 USD – $182,066.59 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.