Sr Manager, Telecommunications

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Shameek Konar, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The purpose of this job is to support, maintain, and repair phone systems in Pilot Flying J (PFJ) retail and wireless mobile devices at Knoxville Support Center, including above-store PFJ Team Members in the field.

• Work with telecommunications vendor technicians to troubleshoot phone system issues at PFJ facilities
• Approve service invoices for work performed at PFJ facilities
• Assist Telecommunications Support employees with training and troubleshooting difficult issues
• Monitor work of telecommunications vendors
• Determines appropriate action to take for repairing or replacing phone systems
• Determine purchase source of depot parts for phone systems and mobile devices
• Manage, develop and guide Telecom and Wireless Support team
• Manage, support, and oversee wireless mobile accounts (Verizon/AT&T)
• Oversee Wireless Support email inbox, incoming support calls, and trouble tickets
• Fulfill new order requests for mobile devices

• High school diploma or equivalent certification required
• Bachelor’s degree in related field or equivalent work experience preferred
• Avaya,, Cisco or other phone system certifications
• Telecommunications knowledge
• Proficiency with Microsoft Office
• Fundamental Networking knowledge
• Strong written and verbal communication skills
• Ability to troubleshoot telecommunications problems

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• Employee Fuel Discount
• 401(k) and Flexible
• Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• Team Member Fuel Discount
• All your information will be kept confidential according to EEO guidelines
• Onsite Gym and Cafeteria

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