Sr. Network Engineer

Location: Ft. Collins, Colorado (Hybrid 2-3 days on-site)

About Swingtech Consulting, Inc.

Swingtech Consulting, Inc. provides technology and management consulting services for the federal, state, and local government. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly executed solutions.

We are a rapidly growing, and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us.

Position Overview:

As a member of a high-performing team, we are seeking an Sr. Network Engineer to support video teleconferencing, voice over internet protocol, telecommunication acquisition, cloud services, and unified communication services.

Responsibilities:

• Plan designs or redesign systems, management, and coordination

• Respond to Video over Internet Protocol (VoIP), and Unified Communication (UC) customer inquiries

• Manage caseloads, through analyzing, and escalating issues by carrying out solutions, executing reports, and tracking tickets to completion

• Test and analyze all elements of the network facilities including power, software, communications devices, lines, modems, and terminals
• Ensure the overall integration of the enterprise network
• Monitor and control the performance and status of the network resources
• Utilize software and hardware tools and identify and diagnose highly complex problems and factors affecting network performance
• Maintain technical currency and study vendor products to determine which best meet client needs
• Provide guidance and direction to network support technicians. May be responsible for designing new internet protocol version 6 (IPv6) networks and/or planning the transition from IPv4 to IPv6.
• Recommend and administer the Life Cycle Replacement of field location route/switch hardware
• Provide Wide Area Network (WAN) configuration to support the IPSec tunnels over the public Internet
• Provide Local Area Network (LAN) configuration that conforms to the MRP network standards
• Perform hub site engineering, configuring, and troubleshooting of the IPsec headend hardware where all the overseas tunnels connect to in Ft. Collins, Co.
• Provide high-quality technical network documentation and topology drawings
• Communicate with various stakeholders within the Mission Area to convey technical concepts and recommendations.
• Serve as the Subject Matter Expert (SME) for all things related to the overseas network covering all program requirements, network hardware systems deployed, and various routing/switch technologies utilized
• Daily monitoring of WAN utilization and network response time
• Ensure the network hardware is functioning and client machines can connect, obtain an IP address and properly route over the IPsec tunnel
• Respond to security vulnerabilities received from the Cyber Security office
• Planning for and executing IOS code upgrades on the routers and switches
• Monitoring ISD/Network Service Now ticket queue to ensure all ticket SLAs are met
• Travelling to an overseas location if required to support any troubleshooting or upgrade efforts

Required Qualifications and Skills:

• Bachelor’s degree from an accredited college or university in computer science, or engineering discipline (preferred)
• At least Five (5) years of specific job-related experience or eight (8) years of general related experience
• At least one-year experience with ServiceNow software
• At least of two years of Customer Service experience
• Ability to work independently and work alternate hours when needed
• Strong analytical and problem-solving skills
• Good listening and communication skills
• Comprehensive understanding of networks, video teleconferencing, and cloud migrations
• Working knowledge of online systems
• Ability to learn quickly, work well under pressure, and meet tight deadlines
• Cisco associate level certification
• A strong sense of professionalism and customer service
• Must be a US Citizen

Equal Opportunity Employer Minority/Female/Veterans/Disabled

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