Sr. Sales Engineer

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 100+ communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

We are looking for an experienced Sr. Sales Engineer to join our team!

General Summary:

The Sr. Sales Engineer designs advanced voice, video, and data solutions for Ritter’s current and future enterprise business customers. This role works closely with Enterprise Sales and is responsible for understanding customer needs, mapping those needs to our products, and engineering a suitable technical solution. The Sales Engineer performs pre-sales engineering functions such as network design and engineering, demonstrations and presentations, site surveys, and technical drawings. Expert level technical knowledge is critical in this role.

Essential Job Functions:

• Serves as the subject matter expert representing Ritter’s products and services to customers;
• Performs technical demos and presentations and answers detailed technical questions for customers regarding possible solutions;
• Accompanies account execs on sales calls, functions as a consultant to both existing and prospective customers;
• Listens to and understand pain points facing customers;
• Performs site surveys to identify and design optimal solutions;
• Engineers network and service solutions including connectivity, servers, routers, switches, firewalls, SAN/NAS, cabling, backups, hosted voice, VoIP, PBX/Key systems, and other network equipment for business customers;
• Supports the sales teams by generating proposals with pricing, SoW, BoM, and Visio diagrams;
• Creates final designs for implementation by the Service Delivery team;
• Conducts training for sales and customer support teams on the design, capabilities, and technical specifications of products;
• Works closely with internal Enterprise Sales, Engineering, Service Delivery, Network Operations, and Field Operations teams to ensure solutions are properly configured and deployed;
• Participates in cross-functional team meetings, providing input and suggestions for technical projects;
• Keeps abreast of new products and industry trends through both formal training and independent study;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required.

Knowledge, Skills, and Abilities:

• IP routing and switching;
• TDM, VoIP, PBX/Key systems, and other voice technologies;
• Hosted and cloud-based services;
• LAN, PC, and customer premise equipment;
• CATV, RFoG;
• 802.11x;
• Internet and MPLS-VPN architecture;
• Network management and security;
• Network storage solutions;
• Layer 1 components and architecture;
• MetaSolv M6, Salesforce.com;
• Microsoft Visio, Word, Excel, PowerPoint, Outlook;
• Superior problem-solving skills;
• Outstanding written and oral communication and presentation skills;
• Quick learner and ability to come up to speed on new technologies rapidly;
• Ability to organize and prioritize multiple work assignments;
• Ability to work extended hours and remotely as needed;
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

Bachelor’s degree in a technical field (Engineering, Computer Science, etc.) or equivalent knowledge and work experience;

3+ years in a hands on data network operations or network engineering role;

3+ years in a pre-sales engineering role;

3+ years in a customer-facing role;

Technical certifications from Cisco, Microsoft, NEC, Mitel, or other industry-leading vendors.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Texarkana, AR: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location