Supervisor Central Support Operations – National Remote

Job Brief

We have a vacancy of Supervisor Central Support Operations – National Remote in our company, Optum. This vacancy is based in Dallas TX. Please go through the job detail mentioned below.

Position Title: Supervisor Central Support Operations – National Remote
Company: Optum
Work Type: Full Time
City of work: Dallas TX
Salary:
URL Expiry: 2022-08-19
Posted on: jobsintelecom.net

Job Detail

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Supervisor, Central Support Operations is responsible for assisting the Central Support Operations management in the day-to-day operations of the Central Support team. Specifically, this role focuses on colleague education and adherence to departmental procedures, policies, scripting, and documentation requirements, as well as quality and productivity standards. The Supervisor, with direction from Managers, ensures adequate daily staffing coverage and monitors attendance activities of assigned colleagues. This role is accountable for delivering consistency on the above mandates across the colleague base and at the colleague level. Execution of the core job requirements will contribute to the overall delivery of the core internal and external service levels. The position may also be asked to assist management in departmental governance including the establishment, maintenance, and documentation of departmental policies and procedures and ensures these policies and procedures reflect naviHealth’s organizational mission and goal.

This position is full – time, Monday – Friday. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM Central Standard Time including the flexibility to work some weekends and holidays based on business need. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities

• Participate in recruitment, interview, and hiring processes
• Slate, align resources (Central Support Coordinator level IIs), and deliver training to new and existing colleagues
• Maintain expert knowledge of all applicable client processes, contractual requirements, databases, compliance, data integrity, and security requirements
• Adhere to and demonstrate knowledge of organizational, departmental, and regulatory policies and procedures
• Responsible for adherence to same colleague base
• Maintain knowledge about each health plan’s requirements for data integrity along with CMS and NCQA requirements
• Secure electronic medical record access and health plan portal access as needed
• Organize, plan, and prioritize daily work for the assigned team to ensure adequate phone, fax, and correspondence coverage is available for all client contracts
• This includes proactively managing scheduled and unscheduled time off
• Troubleshoot support staff technological issues prior to submitting tickets to the naviHealth IT Help Desk
• Review and approve timesheets and PTO requests for assigned colleagues in coordination with Managers
• Utilize monthly dashboards, quarterly reports, and other reports as needed to ensure end-user colleagues are executing the daily work mandates as required to serve internal and external service levels and metric targets
• This includes holding 1:1 performance management sessions with the colleague base
• Direct day-to-day operations at the colleague level, assigning and coaching colleagues as needed, to ensure service level and quality standards are met
• Monitor departmental quality including adherence to scripting and non-clinical limitations in utilization management decisions
• Assist management with departmental policy development and documentation and ensures distribution, delivery, and implementation
• Assists Sr. Manager and Corporate Implementation Team with select functions tied to new-client onboarding
• Escalate issues prohibiting or restricting service standards regarding but not limited to technology, service standards, and productivity to management and appropriate naviHealth resources
• Promote a positive attitude and work environment
• Perform other duties and responsibilities as required, assigned, or requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED (or higher)
• Experience with Microsoft Office including Microsoft Word (ability to create, copy, edit, send, and save documents), Microsoft Excel (manipulate data, move columns and rows, remove data, match data between spreadsheets), and Microsoft Outlook (ability to create, copy, edit, send, and save emails)
• Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM Central Standard Time from Monday – Friday including the flexibility to work some weekends and holidays based on business need

Preferred Qualifications

• Associate’s Degree (or higher) from an accredited college
• 3+ years of healthcare operations OR administration experience, including demonstrated leadership
• Experience in a healthcare setting
• Familiarity with medical terminology and HIPAA laws

Telecommuting Requirements

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to connect directly into internet - via hard wire (either directly to modem or router)

Soft Skills

• Excellent written and oral communications skills
• Ability to prioritize, plan, and handle multiple tasks / demands simultaneously

About NaviHealth

naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit www.navihealth.com.

Our Purpose

Improving the healthcare experience for seniors to live a more fulfilling life

Our Values

Rooted in respect

Guided by purpose

Devoted to service

Energized by impact

The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,100 – $80,200. The salary range for Connecticut / Nevada residents is $49,800 – $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #YELLOW

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