CAC America Corporation
Supervisor IT Operations and Maintenance
Location: Carrollton, TX
NOTE: The primary location for this job is listed as above. However depending on the project’s status, another location in Plano, TX area will be assigned temporarily.
Industry: Telecommunications
Schedule: M-F, 9-5. On call when necessary
Position Type: Full-Time Exempt
Job Description:
Will work in a 24×7 Operations Center environment performing a wide variety of tasks to include:
-Supervise Operations and Maintenance team (9+ members).
-Responsible for problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in the Client’s American and Japanese offices.
-Ensure tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure.
-Provide periodical updates to customers and various internal departments.
-Resolve critical system issues on a 24×7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
-Perform internal system maintenance activity.
-Monitor the status and performance of Client’s American office’s services and facilities.
-Perform various provisioning activities.
-Handing remote hand requests from related party.
-Perform Client Company-related site inspection.
-Develops and maintains a framework of policies and procedures for operations and maintenance.
-Create and update the documents for operations and maintenance.
-Providing training to the team.
-Interacts and negotiates with vendors to secure competitive and sustainable operations.
-Supports for budget planning and expense controlling.
-Performs any and all other related duties, as assigned by The Client, from time to time.
Qualification / Requirements:
-Have experience in the telecommunications / IT industry.
-Have management experience.
-Knowledge of Cloud Services (Microsoft Azure is preferred.)
-Knowledge of Enterprise and Service provider IT infrastructure.
-Knowledge of Networking and Server systems (Cisco CCNA certification is preferred.).
-Excellent written, oral, and interpersonal communication skills.
-Capable of multi-tasking, time management and prioritization of workload.
-Ability to assess faults, priorities, respond and escalate accordingly.
-Willing to learn and develop new skills.
-Co-operate with teammates and other departments.
-Always think “Customer first”.
-Excellent understanding of the organization’s goal and objectives.
-Knowledge of applicable data privacy practices and laws.
-Great project management skills.
Salary: 85 – 100K (Depends on Experience)
Job Type: Full-time
Pay: $85,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
All COVID-19 precautions are being taken as per CDC guidelines.
Ability to commute/relocate:
- Carrollton, TX: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have 4+ years of experience in the telecommunications / IT industry?
- Do you have a demonstrably solid knowledge of Cloud Services — especially MS Azure?
- Do you have a demonstrably solid knowledge of Networking and Server systems? (Cisco CCNA certification is a big Plus)
- Do you have a demonstrably solid knowledge of Enterprise and Service-provider IT infrastructure?
- Do you have a solid knowledge of applicable data privacy practices and laws?
- Do you have proven Project Management skills?
Experience:
- Management: 3 years (Preferred)
Work Location: One location
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