Comcast
Job Summary Join Comcast NBCUniversal West Division to deliver the best most innovative solutions technology has to offer. Seeking leaders in the Houston region to join the Network Maintenance team to help deliver a world class customer experience. Our priority is to deliver a reliable network for our customers every day, invest in our people through development, and lead the industry in innovation. Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who optimize and maintain our expansive Hybrid Fiber-Coaxial (HFC) and fiber infrastructure. Embody and drive change Management. Develops strong, trusting relationships with each team member. Sets priorities for the team, works with employees to create motivating goals, assigns tasks and checks work performance at regular intervals. Establishes and implements procedures, performance standards and best practices. Develops and trains staff by identifying promising individuals ready to learn new skills, and/or are ready for new opportunities and roles. Resolves customer inquiries in an organized and timely fashion. Recognizes and celebrates strong individual and team performance. West Division Culture: “Working Together To Win Together” is how we approach business every day.
Job Description
Core Responsibilities:
Empowers the team (of direct reports) to perform to the best of their abilities. Delegates duties and responsibilities to optimize team performance.
Plays a key role in Change Management communicating a clear vision to inspire the team and ensure successful and timely implementation.
Embodies our values focusing on team member development, provides timely feedback, coaches to performance excellence, and develops team norms and behaviors.
Enforces performance and safetystandards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards.
Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction and trouble calls on installs.
Coordinates vehicle preventative and corrective maintenance.
Resolves customer complaints in a timely and professional manner.
Orders supplies and equipment and keeps accurate records.
Consistent exercise of independent judgment and discretion in matters of significance.
Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
Other duties and responsibilities as assigned.
Highly preferred industry experience in Telecommunications, Cable, Fiber, HFC, Broadband, Radio Frequency (RF) experience but not required. Along with proven leadership and management skill and experience
Personnel Management experience:
Solid ability to drive Change Management
Strong communication skills (written and verbal)
Emotional Intelligence
Conflict resolution and team building
Familiarity with Excel, PowerPoint, Outlook, Word, and Database Software
Requirement – this role is an essential role; candidates must reside within 1 hour of the Houston office and be able to work nights and weekends as needed and on a 24/7 on-call rotation*
Physical requirements include lifting 70 LBs, carrying ladders, and working in adverse weather conditions.
Perks: Company vehicle and company credit card.
Team Up, our community impact and volunteer program, allows you to serve, give, and grow all year long There are endless, meaningful ways for us to make a difference.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Associate’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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