University Hospitals
Description
Oversees the day to day operations of the telecommunications department. This includes scheduling, providing feedback to the director regarding potential corrective actions, and serves in a supervisory capacity as guided by, or in the absence of, the Director of Operations. They participate in all hiring interviews and decisions and are responsible for all Kronos, PTO requests, compliance or mandated training. They are accountable for completing routine performance review and evaluations. Assists the Director of Operations in developing policies and procedures for the telecommunications department and communicates new policies and procedures to the staff. Provides feedback to the staff when they are not following the policies and procedures correctly. Maintains the phone system database, including paging accounts, special notes, Overbridged lists and call schedules. Answers and directs all internal and external calls, works with audio and radio paging system. The coordinator is a working position and will be included in the schedule to answer and direct calls received by the telecommunications department. Performs daily report per shift with operators of duties and assignments. Cover open shifts when necessary. Good communication Skills. Excellent customer motivational skills. Strong employee motivational skills. Qualifications
Oversees the day to day operations of the telecommunications department. This includes scheduling, providing feedback to the director regarding potential corrective actions, and serves in a supervisory capacity as guided by, or in the absence of, the Director of Operations. They participate in all hiring interviews and decisions and are responsible for all Kronos, PTO requests, compliance or mandated training. They are accountable for completing routine performance review and evaluations. Assists the Director of Operations in developing policies and procedures for the telecommunications department and communicates new policies and procedures to the staff. Provides feedback to the staff when they are not following the policies and procedures correctly. Maintains the phone system database, including paging accounts, special notes, Overbridged lists and call schedules. Answers and directs all internal and external calls, works with audio and radio paging system. The coordinator is a working position and will be included in the schedule to answer and direct calls received by the telecommunications department. Performs daily report per shift with operators of duties and assignments. Cover open shifts when necessary. Good communication Skills. Excellent customer motivational skills. Strong employee motivational skills. Qualifications
High School Equivalent / GED 3 plus years of experience required
Bachelor’s Degree preferred or 3 years experience in a lead or coordinator role in a similar setting.
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.