Switchboard Operator

Open: 28, 2022

Deadline: 15, 2022

Non-Union

Switchboard Operator

Reporting to the Coordinator, the Switchboard Operator is responsible for answering and redirecting all internal and external telephone calls coming into the switchboard as well as processing the applicable emergency line code procedures within the organization. The Switchboard Operator is also responsible for the administration of applicable messaging devices.

Rate of Pay: $23.54 per hour – $25.24 per hour

Hours of Work: upto 22.5 hours per week

• Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
• Successfully completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call centre
• Recent and related Inbound call centre and/or urgent dispatch experience of one year
• Proficient computer skills including word processing, spreadsheets, and email
• Demonstrated proficient communication skills; both verbal and written
• Advanced Attention to detail
• Demonstrated ability to organize and prioritize work
• Demonstrated ability to problem solve
• Demonstrated excellent customer service skills
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s Mission, Vision and Values
• Demonstrated ability to attend work on a regular basis

Immunization Requirements:

• Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella and Varicella (Chicken Pox). In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

As part of the assessment process applicants be required to complete a written examination or test. Please be advised that a reference check be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.