Systems Network Administrator

ROLE: Under the direction of the Network Operations Manager, the Systems Network Administrator is responsible for organizing, modifying, installing and supporting all aspects of the Credit Union’s computer and server systems. Responsible for installing and supporting the network and telecommunications infrastructure to include LAN, WAN, Internet, Wireless, Voice and Fax operations in accordance with the design and specifications of the Director of Information Technology and Network Operations Manager.

MAJOR DUTIES AND RESPONSIBILITIES:

• Implement and support production systems, security and infrastructure, including server, network, phone, printer, email and backup infrastructures.
• Develop policies, procedures and checklists for infrastructure security management, troubleshooting and operation.
• Assist, mentor and train Technical Support Specialists with complex issues and system deployments. Provide Tier 2 support for helpdesk.
• Responsible for hardware/software vulnerability monitoring and mitigation.
• Monitor network systems capacity and provide recommendations for capacity planning. Monitor internal and external network activity and provide relevant reports. Monitor ITSM tickets and prioritize appropriately.
• Develop Disaster Recovery Plan for LAN/WAN Network and integrate with the Credit Union’s Business Continuity Plan (BCP). Support disaster recovery failover and testing.
• Maintain 24/7/365 operation environment. On call rotation, after hours implementation and support and travel to branch offices as needed for requirements such as network/systems implementation, support and to conduct staff training.

KNOWLEDGE AND SKILL:

• Three plus years of prior experience in supporting network infrastructure and IT systems in a Microsoft environment.
• Credit Union, community bank or financial institution experience a plus.
• Microsoft server & workstation OS, network tools (Wireshark), routing protocols (BGP, EIGRP) VPN, TCP/IP, SNMP, Active Directory, Group Policy, DFS, DNS and DHCP
• Understanding of hypervisor technologies.
• Understanding of storage technologies: RAID, SAN, NAS, iSCSI.
• Understanding of backup technologies & retention policies. Fortinet switches, Access Lists, VLAN’s network, network equipment troubleshooting and maintenance.

EDUCATION:

Bachelor’s Degree or an equivalent combination of education, experience and training certifications required.

OTHER SKILLS:

• Fortinet Fortigate firewalls, Access Points, and Altigen/Polycom VoIP, including MaxAdministrator
• Understand MaxAdministrator
• Understand WAN technologies including MPLS
• Understanding and working knowledge of Qos settings, configurations and troubleshooting.
• Unix (AIX) OS
• SQL Database monitoring and maintenance
• Windows shell scripting
• Log and packing capturing monitoring tools
• SentinelOne Fortify for Endpoint Security/Endpoint Detection and Response
• Microsoft365
• Microsoft Sharepoint
• Microsoft Teams
• Dell Support Assist Enterprise desktop management.
• PrinterLogic
• Mobile Device Management

Job Type: Full-time

Pay: $75,000.00 – $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Dover, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person