Technical Support Representative – Telecommunications

Standard Broadband is one of Southern Ontario’s largest independent telecommunications providers. Since 1998 Standard Broadband has been providing homes and businesses with reliable Internet, telephone and hosting solutions. Standard Broadband operates one of the largest independent networks in Southern Ontario using Microwave and Fiber Optic base transport.

Job Summary

Standard Broadband is currently looking for a Technical Support Representative. This is a full-time position that requires availability to work rotating shifts from Monday to Sunday. This position will play a critical role in our network support and operations team. The position will include working on all aspects of the network and server environments to ensure up time and reliability is maintained for our customers. Excellent attention to detail and superior communication skills are essential. The candidate must have past experience in a Telecommunications / ISP environment.

Responsibilities will include:

• provide front line technical assistance via phone, email or ticket system
• Resolve network and routing problems
• Monitor and pro-actively address issues that come up
• Maintain backup systems ensuring all devices and nodes are backed up.
• Provision hardware and build network links for new customers and upgrades to current customers
• Maintain VOIP Network, including Hosted PBX, Customer Premise Phone Systems, Phone Line Gateways.
• Maintain documentation on network and other critical processes

Required Education, Skills and Qualifications

• Have at least one (1) years of technical support experience in an ISP/Telecommunications/Service Provider environment
• Must speak fluent English

• Understand and have a working knowledge of VLANs (802.1q)
• Understanding of Broadband Radio and Microwave Radio would be an asset
• Working knowledge of Asterisk SIP server or equivalent would be a plus
• Fluent in Windows desktop and Server operating systems
• Understanding of Traditional Telephone services such as PRI, Analog as well as SIP Trunking and Hosted PBX would be a plus
• Work effectively in a team environment
• Valid Ontario Drivers License (G2 or greater) and own vehicle – this is a MUST have
• Safe Driving record with no suspensions of any kind on your driving abstract

What We Are Offering

• A great benefit package including medical and dental benefits
• Professional development
• Friendly office culture and open plan office
• Coffee, Tea and Snacks in office

Standard Broadband is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an in interview will be contacted.

Accommodation will be provided in all parts of the hiring process as required under Standard Broadband’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Types: Full-time, Permanent

Salary: $47,000.00-$52,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Holidays
• Weekend availability