Technical Support Representatives-Level Ii

Company Description

Are you a natural problem solver with a positive attitude who can deliver an exceptional customer experience? Are you a tinkerer, an early adopter, the “go-to” person that friends and family go to for help with their home technology? Do you know the right questions to ask in order to quickly assess and resolve issues and problems?

Join us.

We’re Sutherland, and we are now seeking self-motivated Technical Support Representatives to provide Level II support, via phone and chat, for one of the world’s leading telecommunications brands. These positions are located on-site at our Windsor facility.

Job Description

In this role, you will use your technical savvy along with your strong customer service and troubleshooting skills to provide Tier 2 support to customers and technicians working onsite at customer premises to resolve issues related to phone, tv, and internet connectivity and hardware technical support. You will have the opportunity to showcase your superior customer support and troubleshooting skills while developing your expertise in all aspects of customer service and technology.

What we offer:

• Competitive base rate
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• PTO and paid top-notch training
• Great work environment
• Promote-from-within advancement opportunities
• A convenient location at 500 Ouellette Avenue on the Transway 1A and 1C bus routes, and a short walk from the Transit Terminal (and the waterfront).

Qualifications

• Demonstrated ability to perform at a high level, to support a high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Proven ability to multitask demonstrated through the use of several applications; experience working with CRM applications preferred

Additional Information

About Us:

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. As a digital transformation company, we rethink and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.