TELUS
Vancouver, British Columbia, CA Montreal, Quebec, CA Edmonton, AB, CA Toronto, ON, CA Calgary, AB, CA
Description
Join our team and what we’ll accomplish together
The TELUS Program Management Team is growing and hiring Technical Systems Support roles to join our team. This exciting opportunity will provide technical expertise to improve stakeholder experience.
Our talented Program Management Team is responsible for supporting critical processes to enable TELUS operations. The team is continuously looking for innovative solutions to improve performance and make a significant tangible impact for our stakeholders and customers. We are driven by continuous improvement to see how we can leverage market research and innovation to improve our program. Together, we can make sure TELUS optimizes our functional capabilities as much as possible to build a friendly future for Canadians.
We are on a transformational journey within our program management function. In your Technical Systems Support role, you will be responsible for ensuring a consistent stakeholder experience through our tool, monitoring tool performance, and identifying opportunities for process optimization.
You will use market intelligence and program trends to develop and deploy world-class approaches to program support, while ensuring daily operational objectives are reached.
Here’s how
- Answering and interacting with program stakeholders via chat, email and phone, providing friendly and efficient service
- Working on individual projects to improve program service capabilities and our stakeholder experience as directed by business needs
- Collaborating with a multifaceted team to achieve the strongest outcomes possible for our stakeholders
- Create and maintain process guides and tools to support the role and stakeholders exploring self-service options
- Configure system settings, content and options, and user acceptance testing (UAT)
- Implement new technical solutions into operations and coordinate the release to stakeholders
- Collect, analyze, and report role and program-related data to drive performance improvement opportunities and stakeholder trends
- Performs other functions as assigned which do not affect the value of the job.
Qualifications
What you bring
- A ‘can-do’ attitude and innate belief in the art of the possible
- Technical knowledge of computer languages, database design and access, and multi-tiered architecture working knowledge (e.g., web applications, servers, mainframes)
- Ability to maintain perspective and confidence in face of difficult stakeholder expectations, system failures, and tight deadlines
- Proven track record of technical service delivery in complex and fast-paced environments
- Ability to build and maintain effective partnerships internally and externally
- Strong business mindset and technology acumen
- Passion for using facts and data, translating process and intelligence into effective business decisions in the best interests of the organization
- Demonstrated ability to enable and drive change, think flexibly
- 3 or more years of experience in technical support roles
Great-to-haves
- Strong interpersonal and customer service skills
- Team oriented and able to work with minimal supervision
- Experience with SAP and/or program management applications
- Strong experience with Microsoft Office, including Powerpoint and Excel
- Experience in the Telecommunications industry
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