Technician – Generalist, Business Technician

Req Id: 380415

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Job title: Technician – Generalist, Business Technician I (Test Center Business Voice Technician)
Job location address: 100 Wynford Dr., Toronto (ON)
Job status: Regular Part-Time

Name and description of hiring department:
The Business Voice Assurance team is accountable for all assurance tickets for our Enterprise customers in Voice Service, Wholesale, 911, and Voice Circuits.

Main Job Duties / Accountabilities include:

• Conduct testing and technical support on a variety of services offered by Bell Business Market using computerized tools
• Ensure the proper functioning of products and services for Voice customers
• Communicate directly with customers and vendors over the telephone in an inbound contact centre environment,
• Work on customer escalation cases
• Utilize Business Test Center systems and applications
• Act with a focus on customer satisfaction
• Keep up with emerging telecommunication technology

Essential Qualifications / Skills:

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English, French is an asset
• Intermediate knowledge on troubleshooting and repair of Voice services
• Basic knowledge on IP
• Intermediate knowledge of Microsoft Office
• Ability to communicate clearly and concisely, both orally and in writing
• Analytical thinking and problem solving abilities

Working Conditions:
The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Regular – Part time
Job Location: Canada : Ontario : Toronto
Flexible work profile: Remote
Application Deadline: 07/13/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Toronto

Bell, one of Canada’s Top 100 Employers.