Technician, Telecommunications – (22-IT-601003-003)

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

SUMMARY:

Under the general direction, the incumbent serves as a Telecommunication Technician in the Department of Information Technology. Overall responsibilities will include repairing, installing, troubleshooting, modifying and upgrading the voice/data network and DC Water’s telecommunication systems and related equipment.

ESSENTIAL FUNCTIONS:

• Maintain and troubleshoot LAN networks, voice and data endpoints cabling plants, and communication rooms.

• Perform moves, adds, and changes of communication endpoints utilizing work order support system.

• Assist Network engineers and Telephony administrator in resolving complex voice and data communication issues within enterprise network.

• Maintains documentation of voice/data jacks endpoints and inside and outside cable plants.

• Maintains and increases technical knowledge through coursework, workshops, training, seminars, readings and cross-training with other team members.

• Cleans and services equipment and tools.

• Repairs and redeploys equipment when feasible.

• Prepares regular and special reports.

• Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel.

• Performs other duties and projects as assigned at the discretion of the immediate supervisor.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with employees throughout DC Water.

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.

• High School diploma or General Educational Development (GED) certificate and three (3) years of related progressive experience in the installation, maintenance, and troubleshooting of fiber optic cable and Category 5e, 6 and 6a twisted pair copper cabling network infrastructure.

• BICSI or Fiber Optic Industry Certification preferred.

• Strong knowledge of Fiber optic cable testing, splicing, terminating and troubleshooting preferred.

• Must possess and maintain a valid Motor Vehicle Operating License and a DC Water Vehicle Endorsement.

• Knowledge of telecommunication system operating techniques, data and voice communications requirements, and advanced troubleshooting.

• Familiar with Audio Codes(analog), Skype and Teams (IP) Telephony Systems desired.

• Knowledge of operating PC with support software applications.

• Knowledge of telecommunication transition process including planning the floor plan design, cabling infrastructure design, the telephone instrument relocation, service testing, service acceptance and follow-up.

• Basic understanding of radio trunk sequence and Distributed Antenna System (DAS).

• Ability to use telecommunication field testing equipment with emphasis on multi meter, Fluke VERSIV OTDR and Fluke Networks Link runner 2000, fiber optic power meter, etc.

• Candidate must have good verbal and written communication skills.

• Knowledge and familiarity with Microsoft office 365 desired.

PHYSICAL DEMANDS OF THE WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to indoor and/or outdoor environmental conditions that include exposure to extreme cold and/or hot temperatures.

• Subject to noise, vibration, and to hazards from a variety of physical conditions.

• Subject to atmospheric conditions that affect the respiratory system or skin such as fumes, odors, dusts, mists, gases or poor ventilation, or to exposure to oils or other cutting fluids.

• Must be able to lift 50 pounds.

• Must be able to climb a ladder.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] .