Technology Mgr (Telecommunications Field Operations Manager)

**This is considered a field position. Travel and onsite reporting are required

Responsible for short or medium-term assignments of moderate complexity and/or budgetary, strategic, or operational impacts. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from senior manager. The Manager is responsible for directly managing and developing technical staff, building and sustaining collaborative relationships with Operating Company and Business Unit management, and with external partners, suppliers and vendors, and managing annual O&M and capital budgets. The Manager is expected to gain acceptance as a peer and equal partner when working directly with Operating Company and Business Unit management. The Manager will promote and apply Technology solutions to meet the needs and align with the strategies of our Operating Company and Business Unit customers. He/she will lead the team to complete projects and perform all work activities via efficient processes and effective use of resources. The Manager will establish and maintain an open and collaborative environment that promotes safety, accountability, engagement and continuous improvement within and throughout the organization. The significant difference between the Manager roles will be the size of the project or the scope of the process led, the breadth of potential benefit/impact on the department, organization or enterprise, the number of individuals supervised, and the grade levels of those supervised.

ESSENTIAL JOB FUNCTIONS are listed below:

1) Build and foster strategic business relationships and represent the Telecommunications organization when collaborating with Operating Company and Business Unit leaders.

2) Provide safety leadership and compliance without exception; enhance a strong safety culture.

3) Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.

4) Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception.

5) Ensure ongoing reliability of the Telecommunications infrastructure.

6) Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit.

7) Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers.

8) Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth.

9) Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.

10) Prioritize and direct area work activities, and optimize utilization of resources.

11) Manage resources to provide safe and timely service restoration during storms and other outages.

12) Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed.

BASIC QUALIFICATIONS:

Education requirements are listed below:

• Bachelor degree in Electrical Engineering, Telecommunications, Computer Science, or a related field,
• or an Associate degree in these fields combined with a minimum of 2 years of applicable technical experience,
• or a HS diploma/GED combined with a minimum of 4 years of applicable technical experience.

Work Experience requirement listed below:

8 or more years of Telecommunications/IT experience, demonstrating steady progression in responsibilities.

0-3 years of direct supervision experience (in addition to any experience identified above)

Physical demand level is Sedentary

Grade 10:

BASIC QUALIFICATIONS

Education and requirements are listed below:
Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience be considered.

Work experience requirements are listed below:
In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

Physical demand level is Sedentary