Tekberry

Title : Telecommunications Attendant

Pay Rate: +/- $32/hr.

Job Type: Full-Time; 5-month contract

Shift(s): Monday – Friday

City : Palo Alto , CA 94305

Job Code: JPC-5773/1079963

This work location requires proof of full vaccination against the Covid-19 virus.

Tekberry is looking for a highly qualified and motivated Telecommunications Attendant to work onsite with our client, a world-class university and research center. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).

Responsibilities:

• Participate in 4-6 weeks of individual training with supervisor and/or lead operator; Additional individual training on more advanced skills is periodically provided later in the 12-month program
• Participate in other structured training as assigned, including policy training, cross training, and call observation
• Perform Attendant duties under direct supervision
• Process calls using appropriate paging and dispatching procedures for the University and for university-affiliated hospitals and clinics
• Process calls for LBRE Maintenance and Residential Dining Enterprises, generating appropriate work orders and following dispatching and emergency procedures
• Participate as a member of the team in process and performance improvement efforts
• Perform miscellaneous job-related tasks, these include, but are not limited to calendaring, e-mail correspondence, system testing and diagnostics and data entry

Qualifications:

• A high school diploma is required
• Ability to exercise tact, diplomacy, and good judgment under pressure, and to hold information in confidence
• Ability to operate telecommunications equipment, with demonstrated keyboarding skills; Corrected typing rate of 40-50 WPM and basic computer PC or MAC skills
• Ability to communicate clearly, concisely, and effectively with staff and management
• Ability to work effectively in a team environment
• Experience working in a customer service environment, with demonstrated ability to handle high call volumes, preferably in a university and/or a medical center setting
• Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system)
• Polished and courteous telephone manner with clear speaking voice
• Excellent speaking, writing, and spelling English language skills
• Ability to work all shifts (Day, Swing, Owl) any day of the week
• Ability to sit for up to three hours at a time, and to use a headset

Physical Requirements

• Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation
• Ability to be on duty without leaving the console for three or more hours at a time
• May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper)
• Required to remain on duty without leaving the console for three or more hours at a time

TEKBERRY OFFERS A $100 payment FOR REFERRALS!

Tekberry Inc. is an equal opportunity employer. US citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H-1B visas currently. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

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