Telecom Administrator in Worcester, Massachusetts

Description:

Job Description:

Our client is seeking an Avaya Engineer to join their Systems team. This person will be responsible for supporting and troubleshooting the Avaya suitie. Avaya Aura CM, Aria Messaging, Verint Contact Center and Avaya Aura conferencing. They will address day to day break/fix issues related to the systems listed. they need to be able to program and deploy endpoint devices. the role also requires the ability to collaborate with other members of the Telecom team with addressing issues and provide contact center application support.

Experience:

• Experience with ServiceNow is ideal but other ticketing systems welcome

• Avaya Aura CM (7.1)

• Avaya Aura Messaging (Aria)

• Avaya Aura Contact Center (Verint)

• Avaya Aura Conferencing

• Does not require direct supervision able to take high level direction and proactively move a project or internal initiative from start to finish with minimal assistance.

• Able to perform a wide variety of technical and organizational tasks

• Excellent writing skills and comfortable with presenting before large groups of people

• Detailed and thorough, consistent documentation skills for troubleshooting issues.

Skills:

Voip, Avaya, Telephony, Telecom, avaya call center, avaya CM, avaya aura, avaya contact center, avaya conferencing, troubleshooting, servicenow

Top Skills Details:

Voip,Avaya,Telephony,Telecom

Additional Skills & Qualifications:

Healthcare experience a plus

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.