Telecom Analyst

Position Summary

Coordinating internet & telephony projects; account to account number transfers, porting, assist with acquisitions, regulatory changes, site moves, conversions, and system updates.

Essential Duties and Responsibilities

• Requires daily involvement with AnswerNet Tech Services, Operations, NCSM, Finance, external Vendors, as well as occasional interaction with clients.

• Demonstrate effective internal communication with all levels of operations and tech services.

• Thorough understanding and use of best practices in how our Telephony technology is used and site data needs.

• Build positive relationships between the technical team and operations.

• Attention to details.

• Proactive problem solver.

• Work assigned Help desk tickets.

• Coordinate the installation of new internet services between vendor, site, and Team Infra.

• Assist other tech teams within the tech services department when needed based upon expertise/knowledge of work being done.

• Create presentations, summaries and training materials to ensure better communication and company-wide understanding of Telephony use and changes.

• Creating an ongoing knowledge base for Telecom services and process documentation.

• Continued learning telecom services and how they are used.

• Participate in new prospect demonstrations when needed.

• Understands Operations and customer requirements and impact of system issues.

• Determine the most effective way to operationalize fixes to lessen user/site impact.

• Able to work outside of business hours when necessary.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• AnswerNet experience working as an analyst with telecom services.

• Understanding of the answering service/call center environment and telecom impact.

• Understanding of Regulatory topics from a Telephony perspective.

• Thorough understanding of the telecom services from an operations and analyst perspective.

• Comfortable speaking in front of an audience.

• Strong Microsoft Office skills including Word, Excel, and PowerPoint.

• Ability to multi-task and manage simultaneous projects and initiatives.

• Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.

• High degree of confidentiality, maturity, tactfulness and business ethics.

• Outside technology knowledge is a plus.

• Understands the importance of meeting deadlines.

• Good time management and task coordination skills

• Strong communication skills including the demonstrated ability to speak, listen, and write effectively (i.e. strong verbal, written, presentation, and interpersonal communication skills).

• Problem solving skills are a must as is the ability to present and implement out of the box ideas/thinking.

• Other requirements which may vary as determined by management.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you know how to read a telecom invoice and distinguish what different charges are related to?

Do you understand internet circuits?
Do you know how to port numbers?
Can you give me a brief explaination of DID’s and SIP numbers?

Education:

• Bachelor’s (Required)

Experience:

• Telecom Analyst: 1 year (Required)

Work Location: Remote