Telecom Analyst in Baltimore, Maryland

Location:

Erickson Senior Living

Erickson Senior Living, headquartered in Baltimore, Maryland is a national provider of senior living and health care with campuses in 11 states—and growing. Erickson Senior Living develops and manages senior living communities and health services across the country. We achieve industry–leading results in customer satisfaction, driving high occupancy, and positive health outcomes.

SUMMARY: The Telecom Analyst role is to provide operational support and administer the telecommunications infrastructure for voice, video, and collaboration platforms.

How you will make an impact:

• Support and manage all voice, video, and collaboration network hardware and equipment, including routers, switches, purposed built wireless equipment virtual appliances, and PON devices.

• Operate and administer all core telecommunication network end user devices, equipment, hardware and software upgrades.

• Coordinates the installation of telecommunication services at all Erickson Senior Living communities including its corporate locations

• Performs monthly telecom billing reviews and cost allocations

• Check IT Service Management database for entries on telecom network and network resource issues; prioritize and respond to service/incident tickets as appropriate.

What we offer:

• Exceptional growth and career development opportunities.

• Competitive benefits packages including medical, dental, vision, and PTO

• 401k for all employees 18 and over. Company contribution up to 3% once eligible.

• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.

• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.

• Free onsite parking at all of our communities and corporate offices

• Extensive employee discount programs.

What you will need:

• Working technical knowledge of current network hardware, protocols, and standards

• General knowledge of IP data and voice communication

• Experience with general administration of Cisco Unified Communications platforms

• Effective written and oral communication skills

• Industry certifications such as CompTIA A+ and Network+, CCNA, and/or CCVP desired.

EDUCATION and/or EXPERIENCE:

• Bachelors’ degree in the field of computer science, management information systems or a related discipline preferred.

• In lieu of a Bachelor’s degree, a candidate with a minimum three years’ experience in a technical analytical position responsible for supporting unified communications environments may also be considered.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.