Berry Global
Overview
At Berry Global Group, Inc. (NYSE:BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry leading talent of 47,000 global employees across more than 300 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey.
Are you looking for an inclusive organization with a fast-paced environment? We work with many of the world’s leading brands to bring them value-added protection solutions. We foster an environment of team players who embrace our strong ties to the communities in which we work and serve. Become part of a place where your work is valued. Join our growing team today: www.berryglobal.com/careers
Purpose: The Telecom Analyst is a key member of the Digital Experience team who will leverage their skills in telecommunications to support, maintain and enhance Berry’s Microsoft Teams Voice and AudioCodes Direct Routing technology solutions. We are looking for you to support large-scale technology deployments across multiple plants and geographical regions. The Digital Telecommunications Analyst will be the first level of response to issues, questions and requests to Berry’s Enterprise Voice Communications Solutions.
Responsibilities
· The ideal candidate will have a basic understanding of telecommunications infrastructure including PBXs, call management systems, voice mail, paging, analog, VoIP Protocols/Services
· Ability to troubleshoot the digital telecommunications systems
· Conduct moves, adds, changes, analysis and problem resolution
· Responsible for managing support ticket queue, working with end users to collect information and escalating issues to third party support or vendors as necessary
· Work on special projects as requested by leadership
Qualifications
· 2+ years of IT experience in various capacities across technical and support roles
· Excellent communications skills, both written and verbal
· Well-developed interpersonal, influencing and relationship building skills, particularly with various levels of employees with disparate capabilities in technology
· Able to create cross-functional relationships and work in a global, matrixed environment
· Strong organizational skills with proven ability to complete multiple tasks simultaneously
· Ability to travel as necessary Collaborate with IT, HR & Marketing teams on new initiatives
· Working knowledge of Microsoft Teams
· Experience Supporting UCaaS, O365 and SaaS a plus
· Experience Supporting Microsoft Teams Direct Routing, AudioCodes is encourage
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/18295/telecom-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834445335)
Location US-IN-EVANSVILLE | UK-Essex-Maldon | UK-Suffolk-Beccles | UK-Lancashire-Blackburn | UK | UK-Leamington Spa
Job ID 2022-18295
Position Type Regular Full-Time
Category Information Management Systems
Location : Address PO BOX 959
Additional Locations UK-Essex-Maldon | UK-Suffolk-Beccles | UK-Lancashire-Blackburn | UK | UK-Leamington Spa
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