Telecom Analyst in Makati City, Philippines

The Telecommunications Analyst is responsible for maintaining the Telephony

systems. Additionally any technical activities associated with meeting client expectations, coordinating and communicating across disciplines and departments with a focus on integrating quality improvement and operations.

At Carenet Health, we’re relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. One in five (65 million) Americans has access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.

• Proactively monitor and maintain the telephony system. This includes monitoring trunk utilization, servers, and users.

• Perform capacity planning and trend analysis to ensure optimal utilization of circuits and bandwidth for both data and telephony.

• Contribute to the development, maintenance, and testing of the Disaster Recovery plan.

• Manage relationships with data and communications vendors. This includes tracking and negotiating contractual agreements for circuits.

• Participate in meetings to discuss requirements for telephony/data needs for internal/external clients.

• Keep up-to-date with technology as it pertains to CareNet. This includes identifying new capabilities that would add business value.

• Implement processes/workflows to enhance the usability and manageability of the systems. This includes creating documentation.

• Apply effective planning, time management and project management skills. This includes performing due diligence reviews to validate recommendations/changes and creating implementation plans.

• Troubleshoot and support equipment. Own, manage, and escalate problems and implement resolutions while keeping the management updated regarding progress and problems.

• Provide end-user, application, and hardware support.

• Acts as a resource to the Quality Management committee in obtaining required data.

• Respond to 24-hour/7-day-a-week service needs ensuring follow-through resolution of issue.

• Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.

• Ensure the compliance to enterprise security policy.

• Participate in a rotating on-call schedule.

• Bachelor’s degree (B. A.) from four-year college or university; or three to five

years related experience and/or training; or equivalent combination of education and experience

• Experience with: Office Applications, LAN/WAN, Telecom, VOIP, Data Communications, Networking, Understanding of data and telecom circuits, ACD experience, IVR/VRU or similar technology, Call Center experience, VPN – Remote Access and Site-to-Site

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

More About Carenet Health

Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.

Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.

Learn more at carenethealthcare.com

Requisition ID: 2023-3252

External Company URL: carenethealthcare.com/

Street: 5th Floor V Corporate Center

Telecommute: Yes