Telecom BSA in Beaverton, Oregon

WHAT YOU BRING

It is expected you will serve as the voice and face for telecom representing excellence and integrity at all times as the brand for Tech Ops Service Management. Independent, transparent, strong communication skills and pro-activeness are key to your success.

• Bachelor’s degree or higher or combination of relevant education, experience, and training

• Must have: 5+ years of telecom experience

• Basic LAN/WAN Networking skills preferred

• Strong computer skills; word processing, and excel

• Professional/accurate/persuasive written and verbal communication skills

• Strong analytical skills and basic business sense

• Time management, task prioritization, and problem-solving skills are required, including organizational abilities that facilitate multiple activity management

• Proven knowledge of; Service provider’s products, services, and provisioning processes

• Be able to lift up to 40 pounds and be mobile throughout the WHQ campus(es)

As a telephony business systems analyst within the Telecom organization, you will be part of a broader Service Management organization where we are responsible for governance, process, software, reporting, and hardware asset management.

WHO WE ARE LOOKING FOR

We are looking for an individual who will leverage their significant expertise and vendor management skills in proactively supporting internal customers. As part of this role, we are encouraged to serve as a consultant collaborating with the business on a regular basis, order management, proactively supervising service orders, and pre-order-entry until post-installation activities.

This role will also be supporting moves, adds, and changes, as well as incident and service assurance within the WHQ campus and facilities in the NW.

This role requires thinking outside of the box, solutioning, creative and innovative ways of thinking, and recommendations.

WHAT YOU WILL WORK ON

If this is you, you’ll be supporting telecom and network engineers and analysts within global TechOps exchanging ideas and solutions; working towards a common goal we set forth!

A typical day/week looks like engaging closely with a multitude of different vendors, data center and PBX equipment maintenance, auditing, and collaborating with the business partners.

It is expected we own 2-3 projects, communicate status, as well as proactively engage, project manage, and volunteer for other work as needed.

WHO YOU WILL WORK WITH

This role reports to the Director of Incident and Problem Management Standards. Telecom analysts will engage and take direction with the telecom and network engineers on a regular basis. The majority of your workload will be through a ServiceNow intake queue which will be comprised of incident and service requests driven by WHQ personnel.

You will work with all facets of the business ranging from entry-level employees to senior executives.

You will also be collaborating with the circuit ordering team to assist with any administrative needs and coordination.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.