Telecom Coordinators

Our Telecom Coordinators manage business telecom service migration from initial contact to scheduling work order to completion.

What Your Day Will Look Like:

• Research, contact, and educate business customers regarding service migration
• Act as a service coordinator to schedule work orders, ensuring resource availability
• Be the liaison between the customer and our client throughout the migration process
• Telecommunication ordering installation/disconnection/migration of services
• Proactively, and through an established rapport, keep customers up to date on project status

What it Takes to be Successful as a Telecom Coordinator:

• Being comfortable with customer interaction via phone and email
• Maintaining client base without sacrificing customer needs
• Mastery in maintaining customer relations
• Solid written and verbal communication
• Being self-motivated; working independently
• Experience in business telecom strongly desired but not required
• Available M-F during standard working hours (PST & MST regions)

What We Offer:

• Medical, Dental & Vision Insurance
• Life Insurance
• 401K
• FSA
• And, a fantastic team!

About Wicresoft North America

Wicresoft is a global company with over 10,000 employees worldwide. Wicresoft North America is headquartered in Bellevue, Washington with offices across the US. Wicresoft North America is an industry leader in the telecom industry for providing comprehensive network operations and engineering services, talent acquisition solutions and technology managed services, a global Gold Microsoft partner with offices in the US and U.K.

Wicresoft is devoted to delivering equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law.

Diversity, Equity, and Inclusion is central to our Wicresoft Community. We believe in it. We fight for it. It’s part of who we are.

Job Type: Contract

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you able to provide your own equipment and connections?
• What is your interview availability?
• Please confirm you are able to work as a contractor as this is a contract position only.

Experience:

• telecommunication customer service: 1 year (Preferred)

Work Location: Remote