Glotel
Project Scope:
- Service & billing reconciliation for hosted voice, SIP, & PRI customers – includes comparing billing records from our billing system against service records in voice portal and noting any deviations between the two
- Completing conversion template – taking reconciled data and matching current configuration to new configuration for the new platform and uploading that template to the appropriate customer folder in SharePoint
- Customer outreach – calling customers to notify them of the platform change and scheduling the cutover (will have training materials and process docs)
- Data entry into MSD from Voice Ops template to close out project sites & coordination with Service Delivery if any billing changes need to be entered into billing system
Qualifications:
- Telecom background, preferably in service delivery or customer-facing support role (2-3 years’ experience will suffice)
- Project management/project coordination experience is a plus
- Will need at least one of the candidates to have extensive excel knowledge for overall project tracking
$18 an hour – 3 month contract **
Must have Telecom experience **
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Experience:
- billing: 1 year (Required)
- Telecommunication: 1 year (Required)
- Customer service: 1 year (Preferred)
Work Location: Remote
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.