Telecom Engagement Manager

We are seeking a Telecom Engagement Manager for a fully REMOTE 12-month contract (with possible extension and/or conversion to perm). This is for a Fortune 200 and top telecommunications company.

Job Responsibilities:

• Acts as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

• Partners closely with sales and service delivery eco-systems to understand and implement sold solutions.

• Provides critical date management and escalation support to meet committed delivery objectives.

• Validates order details for sold services

• Follows established protocol for submitting orders to order entry and provisioning.

• Provides timely response to customer and service delivery inquiries.

• Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

• Meets learning, development, and personal growth objectives to provide a superior customer experience.

Ideal candidate will have:

• Bachelor’s degree

• Minimum of 3 years of Telecom/ Networking experience
  

• 3-4 years of related customer care/engagement management experience

• Experience with MS Excel
  

• Ability to maintain a fundamental understanding of client’s products and services.

• Customer service, problem solving, and analytical skills

• Verbal, written and interpersonal communication skills

• Collaboration skills and use a team approach to accomplishing work

• Self-starter mentality