Delta Solutions
On-Site – 1 day every 2 Weeks with Remote support other days
Voice/Data Comm Engineer
Duties:
a. As part of the OCFO technology team, this position is responsible for
providing support to internal and remote users by installing, configuring,
and upgrading OCFO telecommunication products, including OCFO call center which uses Alvaria Unified Platform, Mobile devices managed by AirWatch (MDM), Avaya Desk phones, CISCO desk phones, Webex AudioVideo conferencing, VoIP, SIP, analog lines, eFax, and take part in the CCaaS deployment initiative.
b. Serve as the first point of contact for customers seeking Telecom related
technical assistance over the phone or email
c. Monitoring and maintaining of OCFO Voice Network and reporting
issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy
Portal ticketing system.
d. Work with Telecommunications Partner (Aspect) on upgrades and patch
management of voice products.
e. Managing Helpdesk Tickets of Telecom related issues using Zendesk.
Experience developing, operating and Required maintaining voice, wireless video (required 3 years)
Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data voice ports (Required 3 years)
Proven experience with telecom system PBXACDUIP (Required 2 years)
Proven experience with Mobile Device Management (MDM) AirWatch or other (Required 3 years)
W2/1099 – $33/hr
Job Type: Contract
Pay: Up to $33.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
This position requires that, if selected for the role, candidate must provide proof of vaccination against COVID-19. Do you accept this requirement?
Work Location: Remote
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