Emonics LLC
ü Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx.
ü Experience with Cisco UCM platform and support of VOIP infrastructure
ü Experience with SIP based telecommunication networks
ü Knowledge and experience with CUCM and CUC
ü Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc.
ü Experience supporting Cisco Contact Center Infrastructures
ü Experience with SIP protocol
ü Desire knowledge of call routing in a Contact Center Environment
ü Ability to provide afterhours support for escalations as necessary.
ü Excellent communication skills, both verbally and in writing.
ü Solid knowledge and understanding of tools used to integrate infrastructure technologies with applications
ü Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards
Job Type: Full-time
Salary: $100,000.00 – $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Unified Communications infrastructure: 3 years (Required)
- telecommunication networks: 5 years (Required)
Work Location: Remote
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