Telecom Engineer

Role: Telecom Engineer

Location : Remote or Minneapolis, Minnesota

Type: Fulltime Role

Client – TCS

Job Description:

• Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx.
• Experience with Cisco UCM platform and support of VOIP infrastructure
• Experience with SIP based telecommunication networks
• Knowledge and experience with CUCM and CUC
• Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc.
• Experience supporting Cisco Contact Center Infrastructures
• Experience with SIP protocol
• Desire knowledge of call routing in a Contact Center Environment
• Ability to provide afterhours support for escalations as necessary.
• Excellent communication skills, both verbally and in writing.
• Solid knowledge and understanding of tools used to integrate infrastructure technologies with applications
• Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards

Job Type: Full-time

Salary: $100,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: Remote