TELECOM ENGINEER II

Overview:

Responsibilities:

• Responsible for the support, development and implementation of VOIP systems.
• Supports the design and optimization of Contact Centers
• Supports migrations of mergers and acquisitions to Enterprise Telephony platform.
• Provides first class customer service to our customer base.
• Provides accurate and efficient technical support and training service to customers.
• Provides troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues.
• Provides backup support to the Helpdesk and Installation & Repair team
• Troubleshoots and resolve highly complex customer telecommunication system problems
• Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems
• Maintains relevant documentation
• Problems Management (determining permanent solutions to unique or chronic problems)
• Performs other duties as assigned

Qualifications:

• Bachelors Degree or equivalent experience
• Experience with Remote Monitoring and Management Tools (RMM)
• Provide project and technical lead on VOIP project assignments
• Knowledge of SIP, UDP, TCP, and RTP protocols
• Minimum of three years’ experience working with VOIP systems; RingCentral experience desired
• Experience with Nice CxOne contact center desired
• Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security
• Experience with installing, configuring, and administering a broad range of technologies
• Proven technical troubleshooting skills and logical problem solving
• Proven ability to manage multiple tasks/projects as well as leading departmental initiatives
• Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously
• Strong customer-service orientation
• High level problem analysis and problem resolution skills
• Strong customer orientation
• Excellent written and oral communication skills
• Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint
• Ability to work off peak hours to respond to customers

About our Line of Business: BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn. Additional Job Information: