Telecom Engineer in Cincinnati, Ohio

Telecom Engineer:

One of our large Healthcare customers has an Telecom Engineer out on leave for minimum 3 months and is looking for an engineer to backfill him. This will start as a 3 month contract need, but there is a strong chance this could go longer and possibly turn into a full time need. The person going on leave is a valued & tenured member of the team. Without this person, day to day duties will go unfulfilled.

This resource will be helping with the escalated ticket queue (work orders and incidents) and provide onsite and remote support to the main hospital and some of the local ambulatory sites. A bulk of the work will be on Cisco Desk and wireless phones, updated extensions and scripts, and troubleshooting mid-level phone/telecom issues.

Top Skills’ Details

• Cisco Unified Communications Manager (CUCM) and Cisco UCCX (Unified Contact Center Express)

• Need to be able to make basic configuration changes, troubleshoot various issues with phones and scripts, fax lines, and call routing

• Cisco Unity

Skills Needed:

• Knowledge of Cisco Call Manager, Cisco UCCX, Unity at min.

• Able to make basic configuration changes, troubleshoot various issues with Phones & scripts, fax lines, Call Routing.

Extra Skills:

• NICE Call Recording

• SIP / Cisco Cubes

• Voice Gateways

Additional Skills & Qualifications:

Official JD:

• Design, manage, and maintain a large scale voice Infrastructure.

• Experience with Cisco Voice platforms: Cisco Unified Communications Manager (CUCM), Unity and (UCCX) Cisco Unified Contact Center Express

• Responsible for ongoing maintenance and updates of network and voice infrastructure.

• Manage, configure, troubleshoot and assure service supporting all aspects of a Cisco voice. Must be organized, document oriented, possess skills in Visio diagramming, and understand WAN principals.

Additional Duties And Responsibilities

• Develop technical policy and work instructions and reporting in support of an Enterprise IP telephony network.

• Provide training and technical guidance to junior -or- Sr. team members.

• Troubleshoot and resolve complex technical problems utilizing expert knowledge of SIP signaling and call-flows.

• Troubleshoot remote site registration, signaling and media problems.

• Configure route plans, route lists, device profiles, calling search spaces, and route partitions. Validate change requests and ensure accuracy.

• Manage troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules.

• Provide technical resource services for Information Technology network and voice projects.

• Manage troubleshoot and configure Cisco Voice Gateways.

Requirements

• CCNA, CCNA Voice or Higher certifications.

• Experience supporting Cisco Voice environment.

• Working knowledge of Call Manager, Unity Connection and Cisco Unified Contact Center Express.

• Team player mentality and willingness to share knowledge with other team members.

• The candidate must have the technical skills and integrity to meet and exceed customer expectations.

Desired Skills

• Experience with Cisco Unified Contact Center Express.

• Experience in Cisco routing and switching.

• Familiarity with supporting Voice environment within the Healthcare industry.

Why Work for this Company?

They are growing their IT department. This is also part of a crucial team. They are also in the process of a culture renovation and are looking to bring in new team members with a forward thinking mentality

Work Environment

This team handles routers, switches, WAN, LAN, network infrastructure, call manager and contact center, voice gateways. There are a total of 10 people. 4 telecom engineers, 6 network engineers, some have skills in wireless. This person will need to go into the office 2-3 days per week.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.