Robert Half
Description • Minimum 10+ years of industry experience with 5+ years of relevant experience with various Telecom tools and technologies.
• Minimum required skills include an understanding of the Cisco UC platform (which includes Emergency Responder, Communications Manager 11.X, Unity Connection, Call Center Express, IM & Presence, Intelligence Center, and VCS Expressway MRA).
• IPC Turret (would be a plus) advanced admin certification in order to troubleshoot, and maintain, the trading turret platform.
• Experience with instrumenting telecom infrastructure and services with monitoring, alerting, logging, and distributed tracing tools.
• Knowledge to provide Technical Expertise to tier 1 and 2 support teams
• Ability to collaborate with Business Champions and Engineering Teams, collecting business and technical requirements and designing/delivering enterprise-level solutions
• Experience working in an ITIL framework, following and applying configuration and security standards and policies within a defined change management process
• Analyze SIP traffic to troubleshoot call quality, media gateways and SBC’s Requirements
§ Assume an invaluable role in ensuring the long-term stability and scalability of our platforms & services.
§ Help implementing best practices, industry standards and security measures to ensure that we are providing world class telecom solutions to our teams.
§ Assist in building and enhancing internal tools and workflows to improve automation and efficiency.
§ Have the motivation to learn new tools, technologies, and the drive to continuously ensure that the end products are high-performing, highly available, highly scalable and secured that our business partners can trust.
Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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