Telecom Engineer – Level 3

Would you like to work for a software solutions company that has grown in triple digits in the last 5 years? If you answered Yes, then we need to talk….

We are looking for an Telecom Engineer – Level 3 who be part of a close-knit, high performing team. We are committed to creating an environment where all employees are valued and respected. This position offers a very competitive compensation and benefits package

Job Title :: Telecom Engineer – Level 3

Job Location :: Hartford, CT (Hybrid)

Position Description ::

• Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
• Responsible for daily moves, adds, changes, and repairs as needed
• Proactively monitors systems responsiveness, communicated, and report issues
• Support contact center platform services and all project related and ongoing operation for voice communication services
• Working with vendor and telco for wiring and CO/PRI circuits
• Monitoring call accounting system and produce call detail reports as needed
• Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
• Installation and support of communications hardware and software
• Analysis, design and development of communications systems
• Network hardware and software installation and support
• End user support – face to face and via telephone
• Familiarity with cellular communications and mobile devices
• Excellent customer service skills
• PC Hardware and software use

About AgreeYa: AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, CPG, and others. Please visit us at www.agreeya.com for more information.

Job Type: Contract

Salary: $50.00 – $65.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location