Telecom Engineer Sr.

Job Summary

Finastra, is currently hiring on a vacant job post of Telecom Engineer Sr. based in Mississauga Ontario Canada. Please read the job detail carefully before applying.

Job Title: Telecom Engineer Sr.
Company Name: Finastra
Job Type: Full Time
Job Location: Mississauga Ontario Canada
Salary:
Job Link Expiry: 2022-09-08
Posted on: jobsintelecom.net

Job Detail

Responsibilities

What will you contribute?

Reporting to the Manager, Telecom Operations the Telecom Engineer, Sr. will be responsible for Cisco IP Telephony suite operation, multi-national vendor management, multi-national telco management (Data and Voice), Multi-national Network Management, Cloud IP Voice. This is a hands on role, 50% plan, 50% delivery (as needed). Responsible for the implementation of multi-national, multi-site cloud voice solutions. Understanding of internal and external connectivity models (ISDN/SIP Trunking).

Required Experience:

• Cisco, Genesys, MS Teams, Fax VOIP, Verint Call Recording, Dialer
• Vendor Management, Technical background in Cisco UC Applications (UCM/UCME, Cisco Unity Connection, Cisco UCCX,UCCE, CUCM), Genesys MS Teams.
• Experience with H.323/SIP/MGCP/VoIP
• Experience working with a run / support partner in a global project and technical delivery.
• Demonstrated experience in troubleshooting call routing, network performance and VoIP quality issues. Incumbent will have demonstrable expertise on the Cisco IP / UC and PABX voice technologies.
• Knowledge of legacy PABX systems, and managing these platforms through delivery partners, general legacy telecom technologies
• Ability to travel to global (Finastra) locations for project and planning work (as required)

Responsibilities & Deliverables:

Planning and Leadership

• Key enabler to Technology Roadmap for corporate voice and collaboration including detailed technical plan. This will include building, maintaining, and executing with team support.
• Keep up to date on evolving technologies and trends to position Finastra Voice and Collaboration for our global future
• Work with leadership to ensure aligned delivery of agreed solutions.
• Support the Senior Manager and Head in the assessment of future cloud based voice technologies (as needed, special assignment)

Documentation / Vendor

• Assist in inventory of all critical systems, licensing and components in Cisco voice (SW / HW) in region and global (as needed / where appropriate)
• Assist in inventory of Line Inventory with support of the IS finance team for EMEA / APAC / Americas region
• Technical liaison of local vendor (HW / SW / Support / Service) service support agreements with support of IS Leadership

Production

• Ensure ongoing Operational Readiness including backups, monitoring, DR and general health with team and delivery partners
• Daily oversight of system utilisation, growth analysis and capacity planning and process recommendations for improving efficiency
• Work with cross functional teams in delivery and ongoing maintenance as required. This is a collaboration effort from within corporate network and other local / global teams.
• Oversee Installation, support and maintenance of production voice networks and systems
• General understanding of server, AD and security design and topology
• Document process to support delivery partner in performing moves, adds & changes
• Level 3 and 4 Senior on call (as needed – rotational)

Qualifications:

• CCNA or Voice certifications, ITIL (latest version)

Soft skills required:

• Excellent English written and oral communication skills
• Strong technical documentation capability
• Organized, methodical and high attention to detail
• Takes full ownership and be accountable of solution deliver and services
• Takes ownership of learning and career progression
• Cultural knowledge of key Europe Middle East / Asia Pacific / America’s countries to affect change in regional operations

Desirable, but not essential:

• Experience deploying Microsoft Collaboration offerings such as Office 365
• Experience deploying cloud based video coloration solutions such as MS / Teams
• Avaya to Cloud migration
• Cisco call center solutions including Social Media / Channel support
• CCIE level certifications for voice and routing / switching / wan

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