Telecom Expense Management Analyst (TEM)

Do you want to work for a company named as one of the best places to work in PA? Is a flexible, remote schedule with a generous compensation package including wellness reimbursement, student loan pay downs and much more sound like the kind of innovative benefits package you are looking for?

Grudi Associates is looking for a Telecom Expense Management Analyst (TEM) to join our team!

Why this position?

• Make a Difference
• Do Work that Matters (to our Clients, to our Firm, to You)
• Gain New Skills
• Learn New Technology
• Be a Name, Not a Number
• Join a Winning Team

Why This Company?

• We Care About our Employees
• We Care About our Clients
• We Care About the Communities Where We Work, Live & Play
• Our Work is Meaningful and Impactful
• Our Industry is Growing and Dynamic
• We have World-Class Partners
• We have a Proven Track Record of Success
• We are Locally Owned and Managed

What We Do?

• We simplify the purchase and on-going management of vital communications services (Phones, Mobile Devices, Computers, Internet, & Network Services) for our business clients.
• We make Telecom Services Easier to Manage, Faster, Better, & Less Expensive.

How We Do It?

• A Unique Approach: Professional, Proactive, On-going Account Management
• World-Class Partners: 85+ International, National, Regional & Boutique Carriers and Solutions Providers
• Innovations Solutions: Technology Solutions to Improve Efficiency
• Measurement, Optimization, & Reporting: Validating Savings & Driving Accountability
• Bottom-Line Results: Routinely Saving our Clients Money (Many In Excess of $100K annually)

Position Summary

The TEM analyst is a remote position with meetings at corporate headquarters (near Harrisburg, PA) 4 to 6 times yearly.

The TEM analyst will process voice and data invoices. This includes verifying correct costs, opening billing disputes when incorrect, GL coding and emailing approved invoices to customer in a timely manner.

The analyst will find and provide recommendations for cost savings for their managed customers.

The analyst will manage contract end dates for customer’s voice and data services.

The TEM analyst will place, coordinate and track all MACDs (Moves, Adds, Changes and Disconnects) for their managed customers using Salesforce. In addition, he or she will update the customer’s inventory to reflect those changes.

The TEM analyst will lead regular calls with their customers. The calls will include reviewing recommendations for cost savings, status of ongoing MACDs and customer requests for changes. The TEM analyst will prepare the call agendas for meetings and send out minutes following the meetings.

Desired Knowledge, Skills & Abilities

Familiarity of telecommunications services.

Knowledge in Microsoft Office including Outlook, Word and Excel.

Experience using CRM software. (Salesforce or other)

Experience processing data for billing purposes.

Experience in fast-paced working environments.

Bachelor’s Degree preferred.

Benefits: Medical, Dental, Vision, Group Life Insurance, 401K with company match, 11 Paid Holidays, PTO, Wellness Reimbursement Plan and Student Loan Repayment Plan

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote