Telecom/Mobile Device Analyst

Telecom/Mobile Device Analyst

Enterprise media client seeking a Telecom/Mobile Device Analyst with help desk experience and knowledge of iOS and Android operating systems.

Location: Remote, EST hours

Pay rate: $28 – $33/hour

Responsibilities:

• Handle mobile device order requests for US offices, following established policies and procedures.
• First or second point of contact for customers to request assistance. Resolve all tier 1 and many tier 2 problems by applying procedures.
• Create, review and update knowledge documentation for end user assistance.
• Resolve work requests that may involve coordination with other functions. Identify internal technical teams and/or vendors needed to resolve an issue and ensure effective problem resolution.
• Possess knowledge of standard hardware and software related to wireless mobility (smartphones/tablet/hotspots), with expertise to address/escalate more complex incidents that involve multiple areas of the applications and/or infrastructure.
• Work with vendors for problem solving and escalations.
• Understand and handle wireless and remote access matters.
• Independently handle nearly all routine and non-routine inquiries and problems.
• Effectively communicate technical information to non-technical users.
• Understand and clearly communicate the corporate wireless mobility policy

Required Skills:

• Help desk or customer service-related team experience
• Work well with a team, as well as independently
• Knowledge of iOS and Android operating systems
• Experience working with mobile carriers/vendors and their portals

Preferred Skills:

• Overarching knowledge of Apple Business Manager (ABM)
• Experience with Mobile Device Management solutions

Job Type: Contract

Pay: $28.00 – $33.00 per hour

Schedule:

• 8 hour shift

Experience:

• working with mobile carriers/vendors: 1 year (Preferred)
• iOS and Android operating systems: 1 year (Preferred)
• Help desk or customer service: 1 year (Preferred)

Work Location: Remote