Telecom Network Assurance Engineer

Must Haves: MUST LIVE IN THE EST OR CST TIME ZONE

• Experience with troubleshooting/maintaining Ericsson wireless equipment
• Specifically Ericsson 4G/5G base station equipment and experience using Ericsson ENM
• 3+ years wireless/cell site network assurance
• Familiar with System Performance analysis and tools
• Alarm Resolution
• Capability of working with diverse staff with varying levels of experience and building rapport with Field Engineers, General Contractors, etc.

Plusses:

• Field experience at tower/cell site
• Central office/Switching Center is not as applicable

Day to Day:

Insight Global is looking for a Remote Network Assurance Engineer that sits in the Eastern time zone. Their primary role will be to provide remote support to Field Engineers with the integration of new equipment into the network. They will also help to identify and troubleshoot network issues that arise. This may include alarm verification, remote resolution, cell site access assistance, network data trending and documentation.

• Monitor and react quickly to issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch & data network elements; including LTE, EVDO, CDMA, VoLTE, and EBH networks.

• Serve as primary contact while vendors are on-site performing equipment upgrades.

• Interact with vendors to obtain root cause analysis for all sector carrier outages, immediately obtain/create and distribute preventive procedures to avoid recurring outages, and works with field engineers to drive the vendors to deliver the final resolutions/fixes required to prevent future outages.

• Analyze network coverage to ensure contiguous communication, and network integrity – preventative and remedial maintenance of customer-facing network elements with attention to issues with data drops, diversity imbalances, azimuth verifications, antenna down-tilt settings.

• Ensure networks operate at peak performance, exceed performance KPIs, and comply with all Maintenance engineering configuration guidelines and directives.

• Run standardized diagnostics and reports from the many networking tools used to baseline network element performance.

• Oversee the troubleshooting and restoration efforts for all regional CDMA, LTE, and 5G network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact network services.

• Manage operational standards; including the development of best practices, troubleshooting techniques, tools used for fault isolation, and performance monitoring.

Job Type: Full-time

Pay: $30.00 – $42.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• 3+ years wireless/cell site networking experience
• Experience with troubleshooting/maintaining Ericsson wireless equipment

Work Location: Remote