Telecom Network Technician

We are seeking are Network Operations Technician for a 6-12 REMOTE month contract. However, candidate must be in the St. Paul MN, Broomfield CO, or Tempe AZ areas. Target pay is $25/hr W2

Hiring for 2 shifts:

• Sun – Thurs (7AM-3PM EASTERN)
  Tues-Sat (3PM-11PM EASTERN)

Job Description:

• Responsible for identifying and resolving customer reported trouble tickets
• Provide advance technical support to include remote trouble diagnostics and correction
• Assist with answering customer calls during overflow/outage situations
• Updates status to customers on an as required basis
• Escalation of customer and network trouble to ensure timely resolution
• Actively work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements
• Keep the project team updated with daily progress reports on any assigned actions.
• Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP platform, VPN and MPLS Network.
• Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet

Basic Qualifications:

• Cisco CCNA certifications or equivalent IT technology awareness.
• Candidate has demonstrated technical helpdesk experience.
• 5 + year of technical customer call center experience.
• Test knowledge/experience of DS0/DS1 circuits.
• Knowledge of TCP/IP, routing protocols, and IP addressing.
• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
• Firewall experience, specifically Juniper SRX and A10

If qualified, interested, and available, (or know of somebody) please reply to [email protected] with an updated resume and desired rate for immediate consideration.

Fran Vargas
Recruiter
Comcentric Inc.
[email protected]
(303) 476-5921