Telecom Operations Engineer

  • Contract
  • Indiana

Genesys


Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Telecom Operations Engineer for Genesys Cloud Voice
Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!
Why Genesys needs you
Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.
What is Genesys Cloud Voice:
Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the Amazon Web Services platform. Genesys Cloud utilizes micro-services to build a powerful carrier voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center

here

.

Successful Telecom Operations Engineer will…
  • Be detail-oriented and collaborative with your team and teams throughout the company
  • Thrive in a high performance, fast-paced environment
  • Be an excellent multitasker, with exceptional organizational skills
  • Be a self-starter and someone that can manage their day-to-day tasks and goals independently
  • Have a positive attitude and willingness to take on new tasks as they arise
  • Be very customer focused and eager to engage when issues are encountered
  • Have excellent communication skills (verbal & written)
  • Be a solution-oriented problem solver
Major Responsibilities/Activities
  • Assist in onboarding efforts for new carriers
  • Provide technical assistance for carriers connecting to Genesys Cloud
  • Perform testing and verification of new carrier interconnects
  • Troubleshoot issues with SIP calls using tools like Wireshark
  • Work with our telecom providers to diagnose and resolve issues
  • Monitor existing telecom utilization and help in capacity planning
  • Administer routing plans to ensure the desired carrier traffic mix
  • Communicate regularly with colleagues and management
  • Provide Tier 2 support to the portability and purchasing teams
Additional expectations in this role:
  • Attend stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
  • Provide assistance and support for our Customer Care organization in resolving cases
What kind of team are we?
We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.
Minimum Requirements
  • Bachelor’s degree or equivalent experience
  • Extensive experience with SIP protocol
  • Excellent communication skills (verbal, non-verbal & written)
  • Must be a solution-oriented problem solver
  • Self-motivated and must work well independently
Ideal candidates will also have experience with
  • Telecom operations, such as number purchasing, porting, and provisioning
  • Telecom regulations
  • Project Management
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$54,600.00 – $113,400.00

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
More details about our company benefits can be found at the following link:

https://mygenesysbenefits.com
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

www.genesys.com
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the

Reasonable Accommodations Form

for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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